G2 Summer Report: Scorebuddy a Leader in Contact Center QA

The G2 Summer 2023 Report has arrived and—for the fifth time in a row—Scorebuddy has been named a Leader in contact centre quality assurance.

The industry-leading software comparison site requires an organization to have “substantial market presence scores” and excellent user feedback to place in the Leader quadrant, and Scorebuddy has ticked all the boxes once again.

It’s the user feedback aspect that really makes this achievement so special for the Scorebuddy team. Every story of a client finding success with the platform reminds us that our day-to-day work is paying off.

Derek Corcoran, Scorebuddy Founder and CEO, echoed this sentiment, sharing his thoughts on the report.

“I’m delighted with the news. G2 is the authority on software and it’s an honor to be named a Leader in contact centre quality assurance once again. This is our fifth consecutive quarter in the Leader quadrant and we’re looking forward to making it a sixth next time.

Reading the success stories from Scorebuddy clients is extremely rewarding—and a huge motivator to deliver an even stronger platform in the future. Thank you to the customers who have helped us earn this recognition.”

In the new Summer 2023 edition of the G2 Grid Report, Scorebuddy has received nine badges, including recognition as an overall leader in contact centre quality assurance, a momentum leader, a mid-market leader, and a small business leader.

We’ve also been recognized as a high performer for enterprise organizations, and received commendations for best usability, best relationship, and best results for small business. To top it off, we’ve earned the “Users Love Us” badge for the fifth quarter in a row.

The G2 Grid Report is based on a minimum of 10 reviews and ratings, using data gathered by May 23, 2023. with products ranked on the basis of customer satisfaction and market performance. The G2 Grid is made up of four categories.

Why Scorebuddy is a Market Leader

With a customizable scorecard builder, out-of-the-box reports, and the only fully integrated LMS on the market, Scorebuddy is a QA solution that transforms contact centres with improved cost efficiencies and a quick ROI.

Our all-in-one quality assurance platform streamlines the QA process, boosts customer experience, engages agents, and mitigates compliance risk, improving key metrics like CSAT and NPS while enhancing your organizational productivity.

What Customers Say About Scorebuddy

Running a call centre is a demanding task. Customer expectations are higher than ever, while new technologies present both opportunities and challenges.

Using Scorebuddy, our clients have been able to enhance their reporting capabilities, design custom scorecards, encourage agent-manager collaboration, and implement AI QA tools into their day-to-day workflows.

Scorebuddy is easy to use—we’ll have you up and running in an afternoon—and capable of delivering tangible results in just a few months. Plus, with 42 out-of-the-box reports, you can get fresh insights into your call centre performance right away.

Check out what our customers have to say below, or read every G2 review.

“It is very easy to use. We can create our scorecards quickly and without any assistance. Pulling reports is very straightforward and there are so many options of reports available. They have a great support team who always reply within a few hours.” – Élodie B, Enterprise Client in Insurance

“Using Scorebuddy has really helped to take our internal quality reviews to the next level. Instead of having to rely on separate lists and Excel files to keep track of scores, we can easily use Scorebuddy to create scorecards, review our agents and share and discuss the results in a very nice way.” – Thijs V, Enterprise Client

“We had a call with the Scorebuddy team and, WOW! The tool is so much more than what I expected. I can truly see inside cases and the AI tool is very interesting and effective. I’m loving it and we are incorporating this work into our daily tasks more and more.” – Barbara C, Enterprise Client

“Scorebuddy puts all the necessary reports and tools for success on just one page. It is way quicker and more practical than the service used before, and it saves a lot of time both for agents and managers.” – Andreia T, Enterprise Client

This blog post has been re-published by kind permission of Scorebuddy – View the Original Article

For more information about Scorebuddy - visit the Scorebuddy Website

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