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Derek Corcoran

Derek Corcoran is the CEO of Scorebuddy

Recent Articles Most Viewed Articles
Are You Doing Enough to Protect Your Contact Centre Data?

Are You Doing Enough to Protect Your Contact Centre Data?

10 Smarter Ways to Use AI Augmentation

10 Smarter Ways to Use AI Augmentation

How to Manage QA Across Different Channels

How to Manage QA Across Different Channels

Smarter Ways to Give Agents Better Work/Life Balance

Smarter Ways to Give Agents Better Work/Life Balance

How to Support Vulnerable Customers in the Contact Centre

How to Support Vulnerable Customers in the Contact Centre

23 Questions to Ask When Choosing Your Next CCaaS

23 Questions to Ask When Choosing Your Next CCaaS

Are Your Virtual Agents Escalating Far Too Many Queries?

Are Your Virtual Agents Escalating Far Too Many Queries?

How Contact Centres Are Improving Compliance With QA

How Contact Centres Are Improving Compliance With QA

How to Centralize Your Data – Before Scaling AI

How to Centralize Your Data – Before Scaling AI

12 Amazing Things You Can Now Do With Customer Preferences

12 Amazing Things You Can Now Do With Customer Preferences

How to Use AI to Connect the Dots – Not Create More Silos

How to Use AI to Connect the Dots – Not Create More Silos

How AI Is Transforming QA in 2026 and Beyond

How AI Is Transforming QA in 2026 and Beyond

Scorebuddy Secures €5 Million Investment From Foresight

Scorebuddy Secures €5 Million Investment From Foresight

Scorebuddy Named ‘Best Software Company’ in Latest G2 Awards

Scorebuddy Named ‘Best Software Company’ in…

New G2 Report: Scorebuddy a Leader in Contact Centre QA

New G2 Report: Scorebuddy a Leader in Contact Centre QA

G2 Report: Scorebuddy a Leader for Contact Center Quality Assurance

G2 Report: Scorebuddy a Leader for Contact Center…

Recorded Webinar: Proven Ways to Drive up Contact Centre Quality

Recorded Webinar: Proven Ways to Drive up Contact Centre…

Recorded Webinar: 7 Ways to Improve Quality in the Contact Centre

Recorded Webinar: 7 Ways to Improve Quality in the…

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Top Stories

Are You Doing Enough to Help New Starters Settle In?

How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

Latest News

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

Resources

AI in UK Contact Centres - The Reality

What Contact Centres Are Doing Right Now - 2026 Edition

Upcoming Events

7th October 2026

Engage Customer Summit 2026

7th October 2026

2026 World Summit AI

Latest Blogs

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?