Derek Corcoran - Call Centre Helper

Derek Corcoran

Derek Corcoran is the CEO of Scorebuddy

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13 CXA Mistakes Every Contact Centre Leader Should Avoid

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Tackle the Biggest Barriers to Quality…

Are You Doing Enough to Protect Your Contact Centre Data?

Are You Doing Enough to Protect Your Contact Centre Data?

10 Smarter Ways to Use AI Augmentation

10 Smarter Ways to Use AI Augmentation

How to Manage QA Across Different Channels

How to Manage QA Across Different Channels

Smarter Ways to Give Agents Better Work/Life Balance

Smarter Ways to Give Agents Better Work/Life Balance

How to Support Vulnerable Customers in the Contact Centre

How to Support Vulnerable Customers in the Contact Centre

23 Questions to Ask When Choosing Your Next CCaaS

23 Questions to Ask When Choosing Your Next CCaaS

Are Your Virtual Agents Escalating Far Too Many Queries?

Are Your Virtual Agents Escalating Far Too Many Queries?

How Contact Centres Are Improving Compliance With QA

How Contact Centres Are Improving Compliance With QA

How to Centralize Your Data – Before Scaling AI

How to Centralize Your Data – Before Scaling AI

12 Amazing Things You Can Now Do With Customer Preferences

12 Amazing Things You Can Now Do With Customer Preferences

How to Use AI to Connect the Dots – Not Create More Silos

How to Use AI to Connect the Dots – Not Create More Silos

How AI Is Transforming QA in 2026 and Beyond

How AI Is Transforming QA in 2026 and Beyond

Scorebuddy Secures €5 Million Investment From Foresight

Scorebuddy Secures €5 Million Investment From Foresight

Scorebuddy Named ‘Best Software Company’ in Latest G2 Awards

Scorebuddy Named ‘Best Software Company’ in…

New G2 Report: Scorebuddy a Leader in Contact Centre QA

New G2 Report: Scorebuddy a Leader in Contact Centre QA

G2 Report: Scorebuddy a Leader for Contact Center Quality Assurance

G2 Report: Scorebuddy a Leader for Contact Center…

Recorded Webinar: Proven Ways to Drive up Contact Centre Quality

Recorded Webinar: Proven Ways to Drive up Contact Centre…

Recorded Webinar: 7 Ways to Improve Quality in the Contact Centre

Recorded Webinar: 7 Ways to Improve Quality in the…

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Zoom Acquires Enterprise AI Search Platform Onyx

Evaluagent Recognized Among Most Progressive AutoQM Platforms

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

26th October 2026

ICMI Contact Center Expo 2026

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success