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Articles - Derek Corcoran

Derek Corcoran is the CEO of Scorebuddy

How AI Is Transforming QA in 2026 and Beyond

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Scorebuddy Secures €5 Million Investment From Foresight

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Scorebuddy Named ‘Best Software Company’ in Latest G2 Awards

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New G2 Report: Scorebuddy a Leader in Contact Centre QA

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G2 Report: Scorebuddy a Leader for Contact Center Quality Assurance

Recorded Webinar: Proven Ways to Drive up Contact Centre Quality

Recorded Webinar: Proven Ways to Drive up Contact Centre Quality

Recorded Webinar: 7 Ways to Improve Quality in the Contact Centre

CallMiner UK CX DMG Box

Editor's Pick

Thumbnail The Real Reasons You’re Failing to Tackle Lateness

The Real Reasons You’re Failing to Tackle Lateness

Thumbnail What Does It Really Take to Correct a Customer Politely?

What Does It Really Take to Correct a Customer Politely?

Thumbnail 7 Ways to Cut “Dead Wood” in the Contact Centre

7 Ways to Cut “Dead Wood” in the Contact Centre

Thumbnail How to Unite Your QA and Frontline Teams

How to Unite Your QA and Frontline Teams

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