THE DATE: Wednesday 27th April 2016
THE LOCATION: Royal Over-Seas League, Over-Seas House, Park Place, St James’s Street, London, SW1A 1LR
THE DESCRIPTION: Achieving and delivering extraordinary customer service has been an aspiration for many years for contact centre professionals across the UK. During this half-day event, we will explore the challenges of achieving this level of service and highlight the substantial benefits of focusing on what matters to the customer, getting the basics right first and reducing effort. Join 150+ contact centre professionals to learn practical tips and best practices in contact centre management.
Event timetable
09:30 Arrivals and registration
10:00-10:30 Introductions and Key note – Colin Hay and Ann-Marie Stagg
10:30-11:00 How to reduce call volumes in a way that will reduce customer effort – Martin Hill-Wilson
11:00-11:30 Ombudsman Services – ‘The Nation of Complainers’ overview – Gregory Hunt
11:30-12:00 Networking break
12:00-12:30 Making the tech work – Thomas Rodseth
12:30-14:00 Lunch & Networking
THE ORGANISERS: Intelecom
THE WEBLINK: https://www.intele.com/events/gc2016/
Author: Rachael Trickey
Published On: 23rd Feb 2016 - Last modified: 11th Jul 2016
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