How Calculate Fte Benefits of AHT Reduction Related Articles How to Calculate Required FTE for Inbound Call Volumes How to Calculate the Number of Agents Required in a Contact Centre FTE Calculations What Exactly is FTE © Studio_Dizain - Adobe Stock - 488760047 787 Filed under - Forum How Calculate Fte Benefits of AHT Reduction I have demonstrated that AHT can be reduced by 43 seconds across an operation currently running with AHT at 400seconds How do I calculate FTE reduction benefit of achieving an improved state of 357 secs AHT Question asked by Ian Use An Erlang Calculator This is where an Erlang calculator comes in useful. https://www.callcentretools.com/tools/erlang-calculator/ Just do the calculations with the same number of calls and different AHT and compare the results With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 5th May 2022 Read more about - Forum Recommended Articles How to Calculate Required FTE for Inbound Call Volumes How to Calculate the Number of Agents Required in a Contact Centre FTE Calculations What Exactly is FTE Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter