How Many Seconds is 6 Rings?

How Many Seconds is 6 Rings?

We have a client who is asking for an SLA of calls answered within 6 rings – how many seconds is 6 rings on average?

Question asked by lucy

In the UK the 6 Rings is 18 Seconds

In the UK the phone ring cycle is 3 seconds 0.4 second on, 0.2 second off, 0.4 second on, 2 seconds off. So 6 rings would be 18 seconds (i.e. before the 7th ring). But if you have to answer before the 6th ring, then it would be 5 x 3 seconds = 15 seconds.

In the USA the phone ring cycle is 6 seconds – 2 seconds on and 4 seconds off.

So in the USA 6 phone rings is 36 seconds.

You also have to define what percentage of calls you want answered in 6 rings as statistically it is almost impossible to answer 100% of calls in 6 rings.

An Erlang calculator should help you with the number of staff needed to reach this service level.

https://www.callcentretools.com/tools/erlang-calculator/

With thanks to Jonty

Nice One Jonty….

Nice one Jonty.

I’ve always run the rule of thumb for one ring at about 3-4 seconds.

Nice to know my inductive reasoning AKA: Wild guess…. was more or less correct.

With thanks to applebyd

Converting Seconds to Rings

So I have made this handy conversion table to convert seconds to rings

• 1 Ring – 3 seconds in the UK, 6 seconds in the USA
• 2 Rings – 6 seconds in the UK, 12 seconds in the USA
• 3 Rings – 9 seconds in the UK, 18 seconds in the USA
• 4 Rings – 12 seconds in the UK, 24 seconds in the USA
• 5 Rings – 15 seconds in the UK, 30 seconds in the USA
• 6 Rings – 18 seconds in the UK, 36 seconds in the USA

With thanks to Jonty