How Many Seconds is 6 Rings?

cartoon phone ring
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How Many Seconds is 6 Rings?

We have a client who is asking for an SLA of calls answered within 6 rings – how many seconds is 6 rings on average?

Question asked by lucy

In the UK the 6 Rings is 18 Seconds

In the UK the phone ring cycle is 3 seconds 0.4 second on, 0.2 second off, 0.4 second on, 2 seconds off. So 6 rings would be 18 seconds (i.e. before the 7th ring). But if you have to answer before the 6th ring, then it would be 5 x 3 seconds = 15 seconds.

In the USA the phone ring cycle is 6 seconds – 2 seconds on and 4 seconds off.

So in the USA 6 phone rings is 36 seconds.

You also have to define what percentage of calls you want answered in 6 rings as statistically it is almost impossible to answer 100% of calls in 6 rings.

An Erlang calculator should help you with the number of staff needed to reach this service level.

With thanks to Jonty

Nice One Jonty….

Nice one Jonty.

I’ve always run the rule of thumb for one ring at about 3-4 seconds.

Nice to know my inductive reasoning AKA: Wild guess…. was more or less correct.

With thanks to applebyd

Converting Seconds to Rings

So I have made this handy conversion table to convert seconds to rings

  • 1 Ring – 3 seconds in the UK, 6 seconds in the USA
  • 2 Rings – 6 seconds in the UK, 12 seconds in the USA
  • 3 Rings – 9 seconds in the UK, 18 seconds in the USA
  • 4 Rings – 12 seconds in the UK, 24 seconds in the USA
  • 5 Rings – 15 seconds in the UK, 30 seconds in the USA
  • 6 Rings – 18 seconds in the UK, 36 seconds in the USA

With thanks to Jonty

Author: Jonty Pearce

Published On: 12th Apr 2022 - Last modified: 5th May 2022
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