How Many Seconds is 6 Rings?
We have a client who is asking for an SLA of calls answered within 6 rings – how many seconds is 6 rings on average?
Question asked by lucy
In the UK the 6 Rings is 18 Seconds
In the UK the phone ring cycle is 3 seconds 0.4 second on, 0.2 second off, 0.4 second on, 2 seconds off. So 6 rings would be 18 seconds (i.e. before the 7th ring). But if you have to answer before the 6th ring, then it would be 5 x 3 seconds = 15 seconds.
In the USA the phone ring cycle is 6 seconds – 2 seconds on and 4 seconds off.
So in the USA 6 phone rings is 36 seconds.
You also have to define what percentage of calls you want answered in 6 rings as statistically it is almost impossible to answer 100% of calls in 6 rings.
An Erlang calculator should help you with the number of staff needed to reach this service level.
https://www.callcentretools.com/tools/erlang-calculator/
With thanks to Jonty
Nice One Jonty….
Nice one Jonty.
I’ve always run the rule of thumb for one ring at about 3-4 seconds.
Nice to know my inductive reasoning AKA: Wild guess…. was more or less correct.
With thanks to applebyd
Converting Seconds to Rings
So I have made this handy conversion table to convert seconds to rings
- 1 Ring – 3 seconds in the UK, 6 seconds in the USA
- 2 Rings – 6 seconds in the UK, 12 seconds in the USA
- 3 Rings – 9 seconds in the UK, 18 seconds in the USA
- 4 Rings – 12 seconds in the UK, 24 seconds in the USA
- 5 Rings – 15 seconds in the UK, 30 seconds in the USA
- 6 Rings – 18 seconds in the UK, 36 seconds in the USA
With thanks to Jonty
