Ibotta Improves Remote Workforce Management and Engagement


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Ibotta has selected NICE Workforce Management and NICE Employee Engagement Manager in the cloud to offer flexibility and control to their part-time and remote employees.

Ibotta is now one of the most frequently used shopping apps in the United States and the company’s workforce is growing at a double-digit rate.

The organisation therefore needed a solution that not only addressed the scheduling needs of their mobile workforce but also offered employees the control to change their schedules at anytime from anywhere.

“With Ibotta’s remote part-time workforce growing so rapidly, we needed a technology partner to manage and support that level of growth,” said Benjamin Seidl, Senior Manager, Workforce Optimization, Ibotta.

“Leveraging NICE‘s solutions will help us engage our workforce, forecast and manage employee growth… NICE has the ability to help us immediately improve the lives of our employees.”

As one of the largest consumer technology companies headquartered in Denver, CO, Ibotta is transforming the shopping experience by making it easy for consumers to earn cash back on everyday purchases.

The company partners with leading brands and retailers to offer cash back rewards on groceries, electronics, clothing, gifts, home and office supplies, restaurant dining, and more.

Ibotta is the premier destination for rewarded shopping on mobile and has paid out more than $675 million in cash back to its Savers.

A thumbnail picture of Barry Cooper

Barry Cooper

“As Ibotta continues to see rapid employee growth, we are pleased they have selected NICE Workforce Management and Employee Engagement Manager to drive staffing optimization and employee motivation,” said Barry Cooper, President, NICE Enterprise Group.

“Ibotta has been recognized as one of Inc 5000’s Fastest Growing Private Companies for the second year in a row and putting employees’ needs first is central to their strategy.”

As an industry-leading solution, NICE Workforce Management improves forecasting and streamlines scheduling for employees. This increases employee satisfaction by improving turnaround time while simplifying scheduling through auto-approval.

With a rapidly growing workforce, Ibotta needed a solution that would simplify scheduling to accommodate their changing needs.

While Ibotta strives to empower and engage their employees, NICE Employee Engagement Manager solves scheduling challenges and increases employee satisfaction by providing a wide range of self-service scheduling capabilities.

With this new tool, Ibotta is appealing to their mobile workforce’s desire to make changes to their schedule from anywhere, at any time.

To find out more information about NICE’s WFM solutions, visit: www.nice.com

Published On: 13th Mar 2020 - Last modified: 24th Mar 2020
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