Improving the Customer Experience, No Matter Where the Team Is

Thursday, July 23, 2020

10 am PT/1 pm ET

Many CSRs will be returning to the office over time, while for many others the change to working from home will become permanent. Both spaces will need to look different than they do now.

Wherever the team is, the customer experience depends on having the right environment for the right person, with employee retention also on the line.

Join experts from Poly, Leesman Index and the National Telecommuting Institute for an engaging panel discussion (less PowerPoint, more conversation) on how to secure that better customer experience by focusing on the new workspace experience.

• Richard Kenny – Snr. Product Marketing Manager – Contact Center, Poly
• Tim Oldman – Founder and CEO, Leesman Index
• Kate Brouse – Public Relations, National Telecommuting Institute (NTI)