This is a one-day introductory workshop into how an interaction analytics solution can deliver tangible business benefit from your customer interactions, regardless of channel.
THE DATE:
- 9th July – Manchester
- 23rd September – London
- 26th November – South West (TBC)
THE LOCATION: Manchester, London & South West
THE DESCRIPTION: This is a one-day introductory workshop into how an interaction analytics solution can deliver tangible business benefit from your customer interactions, regardless of channel. This management training workshop is ideal if:
- You are looking to implement or evaluate interaction analytics
- You are new to the topic and would like to find out how it can help your business.
- You are looking to create a business case to support the deployment of an interaction analytics solution.
- You are looking to expand your analysts role to include: Uncovering the issues impacting the business; Performing a root-cause analysis to determine the best actions to take to resolve the issue; Monitor the impact of the changes.
THE ORGANISERS: Quality & Customer Experience Forum
THE WEBLINK: http://theforum.social/Training/ArticleId/1698
Author: Megan Jones
Published On: 30th Jun 2015 - Last modified: 2nd Mar 2016
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