John Paul Selects Talkdesk to Support 700 Global Agents Related Articles Talkdesk's Global Partner Programme Continues to Grow Talkdesk Launch a New Job Platform for Contact Centre Agents Top 10 Contact Centre Software and Technology Talkdesk Ranked #1 Overall for Global Contact Center Grid © fotomowo - Adobe Stock - 249085948 192 Filed under - Contact Centre News, Talkdesk John Paul is an exclusive provider of luxury and premium loyalty, offering its clients best-in-class concierge service, relationship marketing/events, and cutting-edge digital expertise. John Paul combines the unique know-how and skills of its 700 Concierges, and the operation of a global digital platform, with ultra-personalized content thanks to its innovative proprietary technology. For John Paul, customer service is its business, so it partnered with Talkdesk to modernize and unify its global customer service operations. Talkdesk Enterprise Cloud Contact Center will enable John Paul’s 700 agents worldwide to provide an exceptional customer experience to its clients and members. John Paul is also looking forward to Talkdesk providing best-in-class efficiency and cutting-edge functionality. The selection of Talkdesk is due in part to Talkdesk’s global reputation for reliability, its ironclad system security through PCI compliance, and seamless Salesforce integration across its locations in the United States, Europe and Asia. John Paul will leverage the comprehensive integration capabilities offered through Talkdesk for Salesforce, providing a complete customer profile for the Concierge, including the customer’s preferences. “Our mission is to deliver the best 24/7 service everywhere in the world for our members. Our level of excellence requires exceptional communication capabilities across languages and geographics, making the cloud-based global platform solution from Talkdesk a perfect fit for our organization,” said Erwan Vezin, chief information officer, John Paul Group. “Talkdesk and John Paul have a shared perspective and focus on differentiating by providing a superior customer experience. We look forward to mutual success from this new collaboration.” This news story has been re-published by kind permission of Talkdesk – View the original post Author: Robyn Coppell Published On: 25th Oct 2019 - Last modified: 30th Oct 2019 Read more about - Contact Centre News, Talkdesk Recommended Articles Talkdesk's Global Partner Programme Continues to Grow Talkdesk Launch a New Job Platform for Contact Centre Agents Top 10 Contact Centre Software and Technology Talkdesk Ranked #1 Overall for Global Contact Center Grid Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter Related Articles Talkdesk's Global Partner Programme Continues to Grow Talkdesk Launch a New Job Platform for Contact Centre Agents Top 10 Contact Centre Software and Technology Talkdesk Ranked #1 Overall for Global Contact Center Grid Editor's Pick The Essential Guide to WFM – Key Features to Look For 21 Amazing Habits to Foster in Your Frontline Agents How to Develop Empathy as a Skill in Your Frontline Teams Tackle the 3 A’s – Absence, Agent Burnout, and Attrition Latest Resources White Paper: Future-Proof Your Contact Center for the Next Generation of Retail CX eBook: Empowering WFM with AI Upcoming Events UK Customer Connect 2024 – Newbury Racecourse Thu 09 May 2024 Managing Work-Life Balance for Productivity Gains – Webinar Thu 09 May 2024 Latest Insights Harness Customer Insights in the Age of Data Overload Practical Solutions for Public Sector Contact Centres on a Budget Featured Articles The Key Elements of a CX Lifecycle and Ways to Improve It 21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service What is Attrition Rate and How to Calculate It The Top 10 Call-Closing Statement Examples Popular Pages The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day The Top 50 Words to Describe Yourself on Your CV in 2024 Contact Centre Dashboard Excel Template Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service? Popular in Category Zendesk, AWS & Anthropic Combine to Deliver AI-Powered CX Odigo Unleashes the Power of AI for Exceptional CX Journeys