Workforce Management and Workforce Optimisation

All Suppliers (A to Z)

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian.

Centrical provides a real-time performance management, microlearning, gamification, coaching, and voice of the employee platform for frontline teams.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

Through the power of Genesys’ cloud, digital and AI technologies, organisations can realise Experience as a Service, their vision for empathetic customer experiences at scale.

The award-winning WFM solution that empowers your people to do outstanding work.

MiaRec is a global provider of Conversation Intelligence and Auto QA solutions, helping contact centers save time and cost through AI-based automation and customer-driven business intelligence.

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

NICE CXone combines best-in-class Omnichannel Routing, Workforce Engagement, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

Puzzel is Europe’s leading cloud-based contact centre solutions provider, serving over 1,200 organisations in 40 countries.

QStory unlocks previously inaccessible time in customer service functions across organisations, providing both operational efficiency and a leap in agent engagement.

Sabio Group is a global digital experience transformation services specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India.

Zoom’s mission is to provide one platform that delivers limitless human connection.