Workforce Management and Workforce Optimisation

Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.

Calabrio is the workforce performance company and trusted ally to leading brands in 100 countries around the world. The digital foundation of customer-centric contact centres, Calabrio helps enrich and interpret human interactions, empowering agents as brand guardians.

Centrical provides a real-time performance management, microlearning, gamification, coaching, and voice of the employee platform for frontline teams.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

Through the power of Genesys’ cloud, digital and AI technologies, organisations can realise Experience as a Service, their vision for empathetic customer experiences at scale.

injixo is a product of InVision, a market leader in WFM for over 25 years.

At Kerv, we leverage the power of technology to help our customers stay ahead, providing end-to-end cloud solutions and digital transformation.

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

NICE CXone combines best-in-class Omnichannel Routing, Workforce Engagement, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

Playvox is a cloud-native, digital-first workforce and quality management solution that lets you navigate the growing complexity inherent in planning, forecasting, and scheduling – with an AI-driven solution.

QStory are the pioneers of Intraday Automation (IDA). Their mission is to create a better everyday life for customer service professionals by helping them to work in a happier, more engaging and productive environment.

Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India.