Workforce Management and Workforce Optimisation
All Suppliers (A to Z)
Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.
The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian.
Centrical provides a real-time performance management, microlearning, gamification, coaching, and voice of the employee platform for frontline teams.
Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.
Through the power of Genesys’ cloud, digital and AI technologies, organisations can realise Experience as a Service, their vision for empathetic customer experiences at scale.
MiaRec is designed to help contact centers win back time, improve CX, and increase revenue with Generative AI-powered Automated Quality Management and Conversation Intelligence solutions.
Netcall is trusted by organisations worldwide, with 9 out of 10 customers ready to recommend us. With Liberty Converse CX, you can streamline operations, enhance customer engagement, and achieve real, measurable results.
NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.
NICE CXone combines best-in-class Omnichannel Routing, Workforce Engagement, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.
Puzzel is Europe’s leading cloud-based contact centre solutions provider, serving over 1,200 organisations in 40 countries.
Sabio Group is a global digital experience transformation services specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India.
Vonage is redefining business communications, helping enterprises use fully-integrated unified communications, contact centre and programmable communications solutions via APIs.
