The second edition of ContactBabel’s cloud report is available for download.
ContactBabel’s definitive 2012 “Inner Circle Guide to Cloud-based Contact Center Solutions” was read by over 1,200 global organisations, employing more than 1.3m contact centre agents.
The updated and expanded 2nd edition of the Cloud report is available for free download – featuring:
- Objective assessments of cloud drivers & inhibitors (including Financial, Flexibility, Functionality, Security, Control, Integration, Performance & Reliability)
- Who’s using cloud, and how has it changed since 2012?
- Best fit for cloud (contact centre sizes, business activity and vertical markets)
- Usage in 2015 – which functionality is being used in the cloud today?
- ROI, TCO, timescales & pricing
- Choosing a vendor
- In-depth responses to end-users’ questions to vendors about the reality of using cloud
- Getting the quickest win
- Results from using cloud
- Market landscape and vendor community.
The report is aimed at decision-makers and influencers that need an objective view of cloud solutions.
Author: Megan Jones
Published On: 15th Jul 2015 - Last modified: 22nd Mar 2017
Read more about - Archived Content, ContactBabel
