NICE Named an Exemplary Leader in Ventana Research Related Articles NICE Named a CX Winner in Ventana Research Awards NICE Named Exemplary Leader for Agent Management NICE Named an Exemplary Leader for Contact Centres Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide © Redshinestudio - Shutterstock - 1987393064 Filed under - Contact Centre News, NICE NICE has been named as an Exemplary Leader in the Ventana Research 2023 Buyers Guide for contact centre Suites, receiving the highest overall ranking for contact centre suites out of 22 vendors evaluated. NICE also scored the highest in five other categories: Product, Capability, Reliability, Usability and TCO ROI. NICE was positioned as an Exemplary Leader for performing the best in meeting the overall Product and Customer Experience requirements. The Ventana Research 2023 Buyers Guide for contact centre Suites states, “To deliver a seamless and consistent customer experience, organizations must integrate a broad array of communication channels and share all available information among agents and the workforce. Contact centre systems handling interactions must apply the same rules across every platform to maintain context as customers move from channel to channel. Cloud-based applications largely obviate the need for dedicated technical resources with on-premises products, and can be easier, faster and less expensive to deploy.” NICE offers the most complete cloud-native CX platform, CXone, underpinned by Enlighten’s purpose-built AI delivering seamless AI-infused experiences across the entire customer journey and enabling fast resolution for every interaction. NICE delivers unmatched CX at scale for digital and voice interactions, driving organizations of all sizes to deliver exceptional customer experience. Barry Cooper, President, CX Division, NICE, said “This recognition by Ventana helps to validate NICE’s industry leadership. NICE has differentiated itself with its award-winning CXone cloud platform powered by Enlighten AI, NICE’s core AI engine, and organizations are recognizing the immense benefits of moving their CX operations to CXone. NICE is proud to help organizations with their cloud migration, delivering the most comprehensive suite of solutions to drive next-level customer experience.” “NICE’s CXone solution is leading the market with its purpose-built AI and cloud technologies,” said Keith Dawson, Vice President and Research Director for CX at Ventana Research. “NICE’s recognition in this report highlights NICE’s ability to deliver the latest, cutting-edge solutions to its customers to help them respond to changing market dynamics and deliver customer experience excellence.” This blog post has been re-published by kind permission of NICE – View the Original Article For more information about NICE - visit the NICE Website About NICE NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business. Read other posts by NICE Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: NICE Published On: 11th Oct 2023 Read more about - Contact Centre News, NICE Recommended Articles NICE Named a CX Winner in Ventana Research Awards NICE Named Exemplary Leader for Agent Management NICE Named an Exemplary Leader for Contact Centres Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter