Odigo Announces the Integration of Google Dialogflow CX Related Articles Hammer Google Dialogflow Transformer Added to Suite of Testing Solutions Google Cloud and Genesys Announce Strategic Partnership Expansion Five9 Intelligent CX Platform Available on Google Cloud Marketplace Google Calendar Integration: Optimizing WFM © Jakub Krechowicz - Adobe Stock - 169406907 Filed under - Contact Centre News, Odigo Odigo continues to invest in artificial intelligence (AI) through the integration with the new version of Google Cloud’s Dialogflow CX solution. Customers can benefit from the most innovative conversational AI features on the market. Odigo is one of the first CCaaS providers to offer Google Dialogflow CX on top of its native solution. These AI tools enable virtual agents (bots) to handle more complex conversations and more accurately detect customer intent across all channels, including the phone (interactive voice server). For over 30 years, Odigo has been supporting large French and international companies with turnkey Contact Centre as a Service (CCaaS) cloud solutions. With this connector to Google Dialogflow CX, Odigo enables its customers to capitalise on their previous investments and continue to benefit from Google’s AI tools when using Odigo’s CCaaS solutions. “Odigo promotes a model that is open to the ecosystem of technology leaders, to help businesses provide the best possible experience to their own customers and employees. Through a strong partnership with Google Cloud on artificial intelligence, we are proud to announce support for Google Dialogflow CX, which helps build high-quality conversational experiences between businesses and their customers,” said Thibaud Pietri, Chief Product Officer at Odigo. For more information about Odigo - visit the Odigo Website About Odigo Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions. Our cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for your customers and a satisfying, engaging experience for your service agents. Read other posts by Odigo Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Odigo Published On: 16th Dec 2021 Read more about - Contact Centre News, Odigo Recommended Articles Hammer Google Dialogflow Transformer Added to Suite of Testing Solutions Google Cloud and Genesys Announce Strategic Partnership Expansion Five9 Intelligent CX Platform Available on Google Cloud Marketplace Google Calendar Integration: Optimizing WFM Related Reports Report: The Voice of the Contact Centre Consumer 2023 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter