Podcast: How to Extract More Value From Your Contact Centre Quality programme

The contact centre podcast cover art for Martin Teasdale's discussion on 'How to extract more value from your contact centre quality programme'

The Contact Centre Podcast: Episode Eight

In this episode, fellow contact centre podcaster Martin Teasdale discusses the value of having a well-structured quality programme and shares his advice for helping you get there.

A thumbnail photo of Martin Teasdale

Martin Teasdale

As part of our discussion, we also talk about using quality to increase advisor motivation and maximizing the value of scorecards, as well as sharing tips to improve your quality calibration sessions.

Follow any of the links below to listen to the podcast on your favourite platform:

Or, if you’d prefer to listen to the podcast directly from this web page, just hit the play button below:

This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo

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Published On: 22nd Oct 2019 - Last modified: 20th Jan 2020
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