In this episode, Colin Shaw of Beyond Philosophy discusses how we can evoke positive emotions from our customers, first focusing on the wider customer experience, before sharing some practical tips for contact centres.
As part of our discussion, we also talk about creating positive customer memories, increasing employee engagement and coaching contact centre advisors.
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This podcast was made possible by our sponsor, Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo