Podcast: How can you use customer emotions to your advantage?


A thumbnail photo of Colin Shaw

Colin Shaw

The Contact Centre Podcast: Episode One

In this episode, Colin Shaw of Beyond Philosophy discusses how we can evoke positive emotions from our customers, first focusing on the wider customer experience, before sharing some practical tips for contact centres.

As part of our discussion, we also talk about creating positive customer memories, increasing employee engagement and coaching contact centre advisors.

Follow any of the links below to listen to the podcast on your favourite platform:

Or, if you’d prefer to listen to the podcast directly from this webpage, just hit the play button below:

This podcast was made possible by our sponsor, Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo

Published On: 5th Aug 2019 - Last modified: 5th Nov 2019
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