The Contact Centre Podcast: Episode Five
In this episode, Martin Hill-Wilson of Brainfood Consulting discusses how we can improve the customer experience by designing simple, low-effort and fast customer journeys.
As part of our discussion, we also talk about understanding customer behaviours, reducing service costs and the fundamentals of digital transformation.
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This podcast was made possible by our sponsor, Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo