Podcast: How can we improve customer journeys to create happy customers?


Martin Hill-Wilson

The Contact Centre Podcast: Episode Five

In this episode, Martin Hill-Wilson of Brainfood Consulting discusses how we can improve the customer experience by designing simple, low-effort and fast customer journeys.

As part of our discussion, we also talk about understanding customer behaviours, reducing service costs and the fundamentals of digital transformation.

Follow any of the links below to listen to the podcast on your favourite platform:

Or, if you’d prefer to listen to the podcast directly from this webpage, just hit the play button below:

This podcast was made possible by our sponsor, Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo

Published On: 26th Aug 2019 - Last modified: 11th Sep 2019
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