The Leading Contact Centre Magazine

Articles about Emotion

A picture of wooden blocks spelling out "CX"

How to Improve the Customer Experience – With a Checklist

2,701

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Podcast: How can you use customer emotions to your advantage?

991

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10 Innovative Ways to Create Customer Value

1,390

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Big group of happy friends having fun and jumps in water against sunset

7 Steps to Evoke the Emotions You Want From Your Customers

2,375

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woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

5 Customer Engagement Strategies That You Cannot Ignore

1,984

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How to Handle Emojis in Customer Service

917

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9 Strategies to Improve Customer Satisfaction

6,281

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How to Measure Customer Emotion

4,281

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Most Contact Centres Do Not Measure Emotion in Their Metrics

201

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Live Chat Probably Costs More than Phone Call

2,944

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Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics

206

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The Top Qualities for a Contact Centre Advisor

2,470

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How to Build an Emotional Connection with Customers

4,869

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How to Give Feedback to an Employee… Without Upsetting Them

1,275

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Emotional Intelligence

1,614

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Emoji or Emoticon

1,190

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Create Room to Breathe Instead of Making Knee-Jerk Reactions

2,687

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Train Your Advisors to Recognise Emotions

521

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The Call Recording and Analytics Reference Guide – Version 3

8,460

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Turning Complaining Customers into Fans

5,725

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