Articles - Emotion

Tips for Emotional Intelligence

2,005

15 Tips for Building Emotional Intelligence in Customer Service

A photo of someone holding the letters "EQ"

2,510

Emotional Intelligence FAQs Answered by an Expert

4,584

How to Improve Your Customer Service With Emotional Intelligence

A photo of paint splashes on a drawing of a human brain

4,715

Creating Memorable Customer Experiences With Emotional Intelligence

A picture of wooden blocks spelling out "CX"

5,450

How to Improve the Customer Experience – With a Checklist

1,372

Podcast: How Can You Use Customer Emotions to Your Advantage?

4,061

10 Innovative Ways to Create Customer Value

Big group of happy friends having fun and jumps in water against sunset

8,986

7 Steps to Evoke the Emotions You Want From Your Customers

woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

2,974

5 Customer Engagement Strategies That You Cannot Ignore

5,171

How to Handle Emojis in Customer Service

15,721

9 Strategies to Improve Customer Satisfaction

10,376

How to Measure Customer Emotion

1,181

Most Contact Centres Do Not Measure Emotion in Their Metrics

4,444

Live Chat Probably Costs More than Phone Call

1,106

Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics

4,715

The Top Qualities for a Contact Centre Advisor

13,291

How to Build an Emotional Connection with Customers

2,384

How to Give Feedback to an Employee… Without Upsetting Them

emotion balloons

3,095

What is Emotional Intelligence?

emoji

4,253

What is an Emoji?

4,050

Create Room to Breathe Instead of Making Knee-Jerk Reactions

6,144

Turning Complaining Customers into Fans

100,723

The Top Words and Phrases Customers Use to Express their Dissatisfaction