Emotion | Call Centre Helper

Articles about Emotion

9 Strategies to Improve Customer Satisfaction

4,092

How to Measure Customer Emotion

3,641

Most Contact Centres Do Not Measure Emotion in Their Metrics

113

Live Chat Probably Costs More than Phone Call

2,213

Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics

143

The Top Qualities for a Contact Centre Advisor

1,798

How to Build an Emotional Connection with Customers

3,509

Why Every Call Centre Boss Should Watch Disney’s Inside Out

141

How to Give Feedback to an Employee… Without Upsetting Them

966

Emotional Intelligence

1,157