The Leading Contact Centre Magazine

Articles about Emotion

10 Ways to Create Customer Value

1,458

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Big group of happy friends having fun and jumps in water against sunset

7 Steps to Evoke the Emotions You Want From Your Customers

2,112

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woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

5 Customer Engagement Strategies That You Cannot Ignore

1,875

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How to Handle Emojis in Customer Service

813

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9 Strategies to Improve Customer Satisfaction

5,821

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How to Measure Customer Emotion

3,945

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Most Contact Centres Do Not Measure Emotion in Their Metrics

153

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Live Chat Probably Costs More than Phone Call

2,796

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Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics

157

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The Top Qualities for a Contact Centre Advisor

2,281

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How to Build an Emotional Connection with Customers

4,578

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How to Give Feedback to an Employee… Without Upsetting Them

1,243

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Emotional Intelligence

1,504

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Emoji or Emoticon

1,094

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Create Room to Breathe Instead of Making Knee-Jerk Reactions

2,606

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Train Your Advisors to Recognise Emotions

510

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The Call Recording and Analytics Reference Guide – Version 3

8,441

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Turning Complaining Customers into Fans

5,675

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The Top Words and Phrases Customers Use to Express their Dissatisfaction

78,710

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