Articles about Emotion

A photo of someone holding the letters "EQ"

1,382

Emotional Intelligence FAQs Answered by an Expert

3,050

How to Improve Your Customer Service With Emotional Intelligence

A photo of paint splashes on a drawing of a human brain

3,787

Creating Memorable Customer Experiences With Emotional Intelligence

A picture of wooden blocks spelling out "CX"

4,742

How to Improve the Customer Experience – With a Checklist

1,165

Podcast: How Can You Use Customer Emotions to Your Advantage?

3,513

10 Innovative Ways to Create Customer Value

Big group of happy friends having fun and jumps in water against sunset

7,115

7 Steps to Evoke the Emotions You Want From Your Customers

woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

2,715

5 Customer Engagement Strategies That You Cannot Ignore

3,543

How to Handle Emojis in Customer Service

14,717

9 Strategies to Improve Customer Satisfaction

9,116

How to Measure Customer Emotion

1,106

Most Contact Centres Do Not Measure Emotion in Their Metrics

4,217

Live Chat Probably Costs More than Phone Call

1,036

Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics

4,097

The Top Qualities for a Contact Centre Advisor

10,830

How to Build an Emotional Connection with Customers

1,888

How to Give Feedback to an Employee… Without Upsetting Them

2,794

Emotional Intelligence

3,333

Emoji or Emoticon

3,747

Create Room to Breathe Instead of Making Knee-Jerk Reactions

6,019

Turning Complaining Customers into Fans

94,083

The Top Words and Phrases Customers Use to Express their Dissatisfaction