The Leading Contact Centre Magazine

Articles about Emotion

Big group of happy friends having fun and jumps in water against sunset

7 Steps to Evoke the Emotions You Want From Your Customers

2,004

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woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

5 Customer Engagement Strategies That You Cannot Ignore

1,753

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How to Handle Emojis in Customer Service

731

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9 Strategies to Improve Customer Satisfaction

5,342

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How to Measure Customer Emotion

3,763

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Most Contact Centres Do Not Measure Emotion in Their Metrics

145

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Live Chat Probably Costs More than Phone Call

2,602

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Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics

150

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The Top Qualities for a Contact Centre Advisor

2,141

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How to Build an Emotional Connection with Customers

4,280

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How to Give Feedback to an Employee… Without Upsetting Them

1,174

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Emotional Intelligence

1,399

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Emoji or Emoticon

1,011

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Create Room to Breathe Instead of Making Knee-Jerk Reactions

2,574

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Train Your Advisors to Recognise Emotions

478

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The Call Recording and Analytics Reference Guide – Version 3

8,409

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Turning Complaining Customers into Fans

5,657

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The Top Words and Phrases Customers Use to Express their Dissatisfaction

77,908

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