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About Us
Articles - Emotion
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Get Started With Proactive Customer Service
3 Proven Ways to Cheer Up Your Team
Expert Strategies to Improve Customer Happiness
3 Ways to Measure Customer Emotion in the Contact Centre
How to Integrate Emotion Into Customer Relationships
How Emotion Analytics Can Benefit Your Business
How to Target the Feelings That Drive Customer Behaviours
How to Improve the Customer Experience – With a Checklist
Five Steps to Map Emotions Onto the Customer Journey
15 Tips for Building Emotional Intelligence in Customer Service
Emotional Intelligence FAQs Answered by an Expert
How to Improve Your Customer Service With Emotional Intelligence
Creating Memorable Customer Experiences With Emotional Intelligence
Podcast: How Can You Use Customer Emotions to Your Advantage?
10 Innovative Ways to Create Customer Value
7 Steps to Evoke the Emotions You Want From Your Customers
5 Customer Engagement Strategies That You Cannot Ignore
How to Handle Emojis in Customer Service
9 Strategies to Improve Customer Satisfaction
How to Measure Customer Emotion
Most Contact Centres Do Not Measure Emotion in Their Metrics
Live Chat Probably Costs More than Phone Call
Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics
The Top Qualities for a Contact Centre Advisor
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eBook: Five Trendsetters in CX Innovation
eBook: Customer Success Stories 2024
Upcoming Events
Chatbot Summit Berlin
Tue 19 Mar 2024
European Contact Centre and Customer Service Exchange 2024
Tue 19 Mar 2024
Latest Insights
A Quick Reference Guide to Measuring CX
Proactive Outreach Is Key to Customer Loyalty and Confidence
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?