Articles - Emotion

Emotional Motivators Target the Feelings that drive customer behaviours

370

How to Target the Feelings That Drive Customer Behaviours

A picture of wooden blocks spelling out "CX"

6,929

How to Improve the Customer Experience – With a Checklist

Comparison between reason and feeling. Brain and heart on a two tone background

697

Five Steps to Map Emotions Onto the Customer Journey

Tips for Emotional Intelligence

2,493

15 Tips for Building Emotional Intelligence in Customer Service

A photo of someone holding the letters "EQ"

2,710

Emotional Intelligence FAQs Answered by an Expert

5,241

How to Improve Your Customer Service With Emotional Intelligence

A photo of paint splashes on a drawing of a human brain

5,161

Creating Memorable Customer Experiences With Emotional Intelligence

1,435

Podcast: How Can You Use Customer Emotions to Your Advantage?

4,374

10 Innovative Ways to Create Customer Value

Big group of happy friends having fun and jumps in water against sunset

9,938

7 Steps to Evoke the Emotions You Want From Your Customers

woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

3,166

5 Customer Engagement Strategies That You Cannot Ignore

5,685

How to Handle Emojis in Customer Service

16,069

9 Strategies to Improve Customer Satisfaction

10,847

How to Measure Customer Emotion

1,205

Most Contact Centres Do Not Measure Emotion in Their Metrics

4,578

Live Chat Probably Costs More than Phone Call

1,146

Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics

4,985

The Top Qualities for a Contact Centre Advisor

14,350

How to Build an Emotional Connection with Customers

2,662

How to Give Feedback to an Employee… Without Upsetting Them

emotion balloons

3,212

What is Emotional Intelligence?

emoji

4,522

What is an Emoji?

4,280

Create Room to Breathe Instead of Making Knee-Jerk Reactions

6,190

Turning Complaining Customers into Fans