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Articles - Emotion
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370
How to Target the Feelings That Drive Customer Behaviours
6,929
How to Improve the Customer Experience – With a Checklist
697
Five Steps to Map Emotions Onto the Customer Journey
2,493
15 Tips for Building Emotional Intelligence in Customer Service
2,710
Emotional Intelligence FAQs Answered by an Expert
5,241
How to Improve Your Customer Service With Emotional Intelligence
5,161
Creating Memorable Customer Experiences With Emotional Intelligence
1,435
Podcast: How Can You Use Customer Emotions to Your Advantage?
4,374
10 Innovative Ways to Create Customer Value
9,938
7 Steps to Evoke the Emotions You Want From Your Customers
3,166
5 Customer Engagement Strategies That You Cannot Ignore
5,685
How to Handle Emojis in Customer Service
16,069
9 Strategies to Improve Customer Satisfaction
10,847
How to Measure Customer Emotion
1,205
Most Contact Centres Do Not Measure Emotion in Their Metrics
4,578
Live Chat Probably Costs More than Phone Call
1,146
Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics
4,985
The Top Qualities for a Contact Centre Advisor
14,350
How to Build an Emotional Connection with Customers
2,662
How to Give Feedback to an Employee… Without Upsetting Them
3,212
What is Emotional Intelligence?
4,522
What is an Emoji?
4,280
Create Room to Breathe Instead of Making Knee-Jerk Reactions
6,190
Turning Complaining Customers into Fans
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Editor's Pick
6 Contact Centre Initiatives You Can’t Ignore
How to Combat Quiet Quitting in the Call Centre
23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre
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