Articles - Emotion

Emotional Motivators Target the Feelings that drive customer behaviours

440

How to Target the Feelings That Drive Customer Behaviours

A picture of wooden blocks spelling out "CX"

7,256

How to Improve the Customer Experience – With a Checklist

Comparison between reason and feeling. Brain and heart on a two tone background

891

Five Steps to Map Emotions Onto the Customer Journey

Tips for Emotional Intelligence

3,037

15 Tips for Building Emotional Intelligence in Customer Service

A photo of someone holding the letters "EQ"

3,001

Emotional Intelligence FAQs Answered by an Expert

5,698

How to Improve Your Customer Service With Emotional Intelligence

A photo of paint splashes on a drawing of a human brain

5,431

Creating Memorable Customer Experiences With Emotional Intelligence

1,528

Podcast: How Can You Use Customer Emotions to Your Advantage?

4,487

10 Innovative Ways to Create Customer Value

Big group of happy friends having fun and jumps in water against sunset

10,758

7 Steps to Evoke the Emotions You Want From Your Customers

woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

3,301

5 Customer Engagement Strategies That You Cannot Ignore

6,261

How to Handle Emojis in Customer Service

16,360

9 Strategies to Improve Customer Satisfaction

11,196

How to Measure Customer Emotion

1,223

Most Contact Centres Do Not Measure Emotion in Their Metrics

4,687

Live Chat Probably Costs More than Phone Call

1,156

Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics

5,227

The Top Qualities for a Contact Centre Advisor

15,322

How to Build an Emotional Connection with Customers

3,095

How to Give Feedback to an Employee… Without Upsetting Them

emotion balloons

3,364

What is Emotional Intelligence?

emoji

4,888

What is an Emoji?

4,398

Create Room to Breathe Instead of Making Knee-Jerk Reactions

6,231

Turning Complaining Customers into Fans