The Leading Contact Centre Magazine

Articles about Emotion

A photo of paint splashes on a drawing of a human brain

Creating Memorable Customer Experiences With Emotional Intelligence

1,247

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A picture of wooden blocks spelling out "CX"

How to Improve the Customer Experience – With a Checklist

2,914

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Podcast: How can you use customer emotions to your advantage?

1,007

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10 Innovative Ways to Create Customer Value

1,479

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7 Steps to Evoke the Emotions You Want From Your Customers

2,629

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woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

5 Customer Engagement Strategies That You Cannot Ignore

2,019

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How to Handle Emojis in Customer Service

1,025

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9 Strategies to Improve Customer Satisfaction

6,712

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How to Measure Customer Emotion

4,567

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Most Contact Centres Do Not Measure Emotion in Their Metrics

298

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Live Chat Probably Costs More than Phone Call

3,033

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Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics

296

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The Top Qualities for a Contact Centre Advisor

2,628

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How to Build an Emotional Connection with Customers

5,227

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How to Give Feedback to an Employee… Without Upsetting Them

1,313

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Emotional Intelligence

1,702

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Emoji or Emoticon

1,294

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Create Room to Breathe Instead of Making Knee-Jerk Reactions

2,776

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Train Your Advisors to Recognise Emotions

536

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The Call Recording and Analytics Reference Guide – Version 3

8,482

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