Articles - Emotion

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How Emotion Analytics Can Benefit Your Business

Emotional Motivators Target the Feelings that drive customer behaviours

How to Target the Feelings That Drive Customer Behaviours

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How to Improve the Customer Experience – With a Checklist

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Five Steps to Map Emotions Onto the Customer Journey

Tips for Emotional Intelligence

15 Tips for Building Emotional Intelligence in Customer Service

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Emotional Intelligence FAQs Answered by an Expert

How to Improve Your Customer Service With Emotional Intelligence

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Creating Memorable Customer Experiences With Emotional Intelligence

Podcast: How Can You Use Customer Emotions to Your Advantage?

10 Innovative Ways to Create Customer Value

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7 Steps to Evoke the Emotions You Want From Your Customers

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5 Customer Engagement Strategies That You Cannot Ignore

How to Handle Emojis in Customer Service

9 Strategies to Improve Customer Satisfaction

How to Measure Customer Emotion

Most Contact Centres Do Not Measure Emotion in Their Metrics

Live Chat Probably Costs More than Phone Call

Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics

The Top Qualities for a Contact Centre Advisor

How to Build an Emotional Connection with Customers

How to Give Feedback to an Employee… Without Upsetting Them

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What is Emotional Intelligence?

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What is an Emoji?

Create Room to Breathe Instead of Making Knee-Jerk Reactions