The Leading Contact Centre Magazine

Articles about Emotion

5 Customer Engagement Strategies That You Cannot Ignore

1,607

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How to Handle Emojis in Customer Service

563

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9 Strategies to Improve Customer Satisfaction

4,352

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How to Measure Customer Emotion

3,474

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Most Contact Centres Do Not Measure Emotion in Their Metrics

130

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Live Chat Probably Costs More than Phone Call

2,360

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Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics

149

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The Top Qualities for a Contact Centre Advisor

1,925

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How to Build an Emotional Connection with Customers

3,782

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How to Give Feedback to an Employee… Without Upsetting Them

1,041

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Emotional Intelligence

1,253

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Emoji or Emoticon

881

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Create Room to Breathe Instead of Making Knee-Jerk Reactions

2,496

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Train Your Advisors to Recognise Emotions

441

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The Call Recording and Analytics Reference Guide – Version 3

8,366

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Turning Complaining Customers into Fans

5,622

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The Top Words and Phrases Customers Use to Express their Dissatisfaction

76,437

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