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Articles about Emotion

How to Improve Your Customer Service With Emotional Intelligence

2,241

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Creating Memorable Customer Experiences With Emotional Intelligence

2,453

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A picture of wooden blocks spelling out "CX"

How to Improve the Customer Experience – With a Checklist

4,118

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Podcast: How Can You Use Customer Emotions to Your Advantage?

1,079

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10 Innovative Ways to Create Customer Value

2,881

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7 Steps to Evoke the Emotions You Want From Your Customers

5,191

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woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

5 Customer Engagement Strategies That You Cannot Ignore

2,704

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How to Handle Emojis in Customer Service

2,037

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9 Strategies to Improve Customer Satisfaction

13,012

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How to Measure Customer Emotion

7,615

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Most Contact Centres Do Not Measure Emotion in Their Metrics

949

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Live Chat Probably Costs More than Phone Call

3,806

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Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics

946

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The Top Qualities for a Contact Centre Advisor

3,546

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How to Build an Emotional Connection with Customers

7,809

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How to Give Feedback to an Employee… Without Upsetting Them

1,595

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Emotional Intelligence

2,346

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Emoji or Emoticon

2,364

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Create Room to Breathe Instead of Making Knee-Jerk Reactions

3,531

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The Call Recording and Analytics Reference Guide – Version 3

8,720

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