Articles - Emotion

Tips for Emotional Intelligence

1,154

15 Tips for Building Emotional Intelligence in Customer Service

A photo of someone holding the letters "EQ"

1,667

Emotional Intelligence FAQs Answered by an Expert

4,015

How to Improve Your Customer Service With Emotional Intelligence

A photo of paint splashes on a drawing of a human brain

4,370

Creating Memorable Customer Experiences With Emotional Intelligence

A picture of wooden blocks spelling out "CX"

5,138

How to Improve the Customer Experience – With a Checklist

1,267

Podcast: How Can You Use Customer Emotions to Your Advantage?

3,785

10 Innovative Ways to Create Customer Value

Big group of happy friends having fun and jumps in water against sunset

8,080

7 Steps to Evoke the Emotions You Want From Your Customers

woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

2,848

5 Customer Engagement Strategies That You Cannot Ignore

4,428

How to Handle Emojis in Customer Service

15,249

9 Strategies to Improve Customer Satisfaction

9,762

How to Measure Customer Emotion

1,148

Most Contact Centres Do Not Measure Emotion in Their Metrics

4,309

Live Chat Probably Costs More than Phone Call

1,071

Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics

4,353

The Top Qualities for a Contact Centre Advisor

11,934

How to Build an Emotional Connection with Customers

2,103

How to Give Feedback to an Employee… Without Upsetting Them

emotion balloons

2,971

What is Emotional Intelligence?

emoji

3,893

What is an Emoji?

3,894

Create Room to Breathe Instead of Making Knee-Jerk Reactions

6,082

Turning Complaining Customers into Fans

97,473

The Top Words and Phrases Customers Use to Express their Dissatisfaction