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Articles - Emotion
1,154
15 Tips for Building Emotional Intelligence in Customer Service
1,667
Emotional Intelligence FAQs Answered by an Expert
4,015
How to Improve Your Customer Service With Emotional Intelligence
4,370
Creating Memorable Customer Experiences With Emotional Intelligence
5,138
How to Improve the Customer Experience – With a Checklist
1,267
Podcast: How Can You Use Customer Emotions to Your Advantage?
3,785
10 Innovative Ways to Create Customer Value
8,080
7 Steps to Evoke the Emotions You Want From Your Customers
2,848
5 Customer Engagement Strategies That You Cannot Ignore
4,428
How to Handle Emojis in Customer Service
15,249
9 Strategies to Improve Customer Satisfaction
9,762
How to Measure Customer Emotion
1,148
Most Contact Centres Do Not Measure Emotion in Their Metrics
4,309
Live Chat Probably Costs More than Phone Call
1,071
Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics
4,353
The Top Qualities for a Contact Centre Advisor
11,934
How to Build an Emotional Connection with Customers
2,103
How to Give Feedback to an Employee… Without Upsetting Them
2,971
What is Emotional Intelligence?
3,893
What is an Emoji?
3,894
Create Room to Breathe Instead of Making Knee-Jerk Reactions
6,082
Turning Complaining Customers into Fans
97,473
The Top Words and Phrases Customers Use to Express their Dissatisfaction
Editor's Pick
What Is WFM?
Call Centre IVRs – How to Review and Improve Your IVR
UK Phonetic Alphabet – Free Download
Customer Service Greeting Messages – The Good, the Mediocre and the Innovative
Latest Resources
eBook: Build Your Ideal Workforce Engagement Management Solution
White Paper: The Changing Landscape of Customer Communications
Upcoming Events
5 Tips for Coaching Employees to Improve Performance – Webinar
Wed 01 Jun 2022
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Tue 07 Jun 2022
Latest Insights
How Predictive Dialers Work and Why They’re Essential
5 Ways to be a Better Ally in Contact Centers
Latest News
Vonage Leads the 2022 CPaaS Omdia Universe Report
Swim England Embraces the Flexibility of Remote Work With 8×8
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