The Leading Contact Centre Magazine

Articles about Emotion

A photo of paint splashes on a drawing of a human brain

Creating Memorable Customer Experiences With Emotional Intelligence

1,922

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A picture of wooden blocks spelling out "CX"

How to Improve the Customer Experience – With a Checklist

3,648

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Podcast: How can you use customer emotions to your advantage?

1,040

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10 Innovative Ways to Create Customer Value

1,923

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7 Steps to Evoke the Emotions You Want From Your Customers

3,690

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woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

5 Customer Engagement Strategies That You Cannot Ignore

2,194

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How to Handle Emojis in Customer Service

1,362

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9 Strategies to Improve Customer Satisfaction

8,596

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How to Measure Customer Emotion

5,831

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Most Contact Centres Do Not Measure Emotion in Their Metrics

705

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Live Chat Probably Costs More than Phone Call

3,524

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Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics

706

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The Top Qualities for a Contact Centre Advisor

3,086

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How to Build an Emotional Connection with Customers

6,378

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How to Give Feedback to an Employee… Without Upsetting Them

1,481

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Emotional Intelligence

2,020

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Emoji or Emoticon

1,826

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Create Room to Breathe Instead of Making Knee-Jerk Reactions

3,199

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Train Your Advisors to Recognise Emotions

610

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The Call Recording and Analytics Reference Guide – Version 3

8,592

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