Podcast: How can We Increase Customer Engagement by Doing Less


The contact centre podcast cover art for Peter Massey's discussion on 'how can we increase customer engagement by doing less?'
A thumbnail image of Peter Massey

Peter Massey

The Contact Centre Podcast: Episode Seven

In this episode, Peter Massey of Budd highlights where your customer engagement strategies might be going wrong, giving plenty of advice along the way of how to improve.

As part of our discussion, Peter Massey of Budd discusses where your customer engagement strategies might be going wrong, giving plenty of advice along the way of how to improve.

Follow any of the links below to listen to the podcast on your favourite platform:

Or, if you’d prefer to listen to the podcast directly from this web page, just hit the play button below:

This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo

Published On: 16th Oct 2019 - Last modified: 19th Nov 2019
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