Podcast – What Will a Good Call Centre Advisor Look Like in Ten Years

Martin Jukes Podcast on What will a good call centre advisor look like in 10 years

The Contact Centre Podcast: Series 3 Episode 4

In this episode, Martin Jukes, a highly experienced consultant in all areas of customer service and the customer experience, shares his vision of the contact centre advisor of the future.

Martin Jukes

Martin Jukes

As part of our discussion, we also talk about the new complexities of working in the call centre, how managers should be reacting to that and the key advisor skills that will become increasingly valuable to your organization.

Follow any of the links below to listen to the podcast on your favourite platform:

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Published On: 10th Feb 2020 - Last modified: 13th Feb 2020
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