Only 7% of Contact Centres are Using Speech Analytics? 1,901 Filed under - Archived Content, Polls, Speech Analytics Only 7% of contact centres are currently using speech analytics. However, an additional 23% of industry professionals responded by saying that they were considering emplacing the technology in their contact centre. Overall, the most popular option selected was “no plans”, which is most probably due to the high costs of speech / interaction analytics. So, the figure of 44%, may drop with time, when the technology becomes cheaper. Poll – “Do you already use Speech Analytics – answers We already have it – 7% We are considering it – 23% No plans – 44% Not sure – 26% Source: Call Centre Helper webinar: New Solutions for Quality Monitoring and Performance Management Sample size – 115 Date: March 2013 Author: Jo Robinson Published On: 4th Aug 2013 - Last modified: 18th Sep 2019 Read more about - Archived Content, Polls, Speech Analytics Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter