
The Average Handling Time in contact centres, across all sectors, lies somewhere in between 5-9 minutes, according to the contact centre professionals who took part in our poll.
Whilst the 5-9 minute option was the most selected in our poll, with 43% of the vote, 34% did note that their contact centres AHT was in fact between 3-4 minutes.
Poll – “How long is you Average Handling Time” – answers
Less than 1 minute: 1%
1 – 2 mins: 9%
3 – 4 mins: 34%
5– 9 mins: 43%
10 mins: 13%
Source: Call Centre Helper webinar: 10 Ways to reduce Average Handling Time Sample size – 337 Date: January 2013
Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.
Published On: 23rd Jan 2013 - Last modified: 18th Sep 2019
Read more about - Industry Insights, Average Handling Time (AHT), Polls