The Average Contact Centre Handling Time (AHT) is Between 5-9 Minutes Related Articles How to Measure Average Handling Time (AHT) 49 Tips for Reducing Average Handling Time (AHT) How is Average Handling Time (AHT) Distributed? It is Not How you Think! How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT) 3,400 Filed under - Contact Centre Research, Average Handling Time (AHT), Polls The Average Handling Time in contact centres, across all sectors, lies somewhere in between 5-9 minutes, according to the contact centre professionals who took part in our poll. Whilst the 5-9 minute option was the most selected in our poll, with 43% of the vote, 34% did note that their contact centres AHT was in fact between 3-4 minutes. Poll – “How long is you Average Handling Time” – answers Less than 1 minute: 1% 1 – 2 mins: 9% 3 – 4 mins: 34% 5– 9 mins: 43% 10 mins: 13% Source: Call Centre Helper webinar: 10 Ways to reduce Average Handling Time Sample size – 337 Date: January 2013 Author: Jonty Pearce Published On: 23rd Jan 2013 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Average Handling Time (AHT), Polls Recommended Articles How to Measure Average Handling Time (AHT) 49 Tips for Reducing Average Handling Time (AHT) How is Average Handling Time (AHT) Distributed? It is Not How you Think! How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT) Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter