The Average Contact Centre Handling Time (AHT) is Between 5-9 Minutes

The Average Handling Time in contact centres, across all sectors, lies somewhere in between 5-9 minutes, according to the contact centre professionals who took part in our poll.

Whilst the 5-9 minute option was the most selected in our poll, with 43% of the vote, 34% did note that their contact centres AHT was in fact between 3-4 minutes.

Poll – “How long is you Average Handling Time” – answers

Less than 1 minute: 1%
1 – 2 mins: 9%
3 – 4 mins: 34%
5– 9 mins: 43%
10 mins: 13%

Source: Call Centre Helper webinar: 10 Ways to reduce Average Handling Time     Sample size – 337     Date: January 2013

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.