Articles - Average Handling Time (AHT)

Time concept with hand adjusting clock

8 Strategies for Improving AHT Without Compromising Quality

Average handling time written on green background with highlighter

Why AHTs Still Matter and 5 Ways to Improve Them

Time concept with clock and person with checklist

What Is Average Handle Time (AHT) in Contact Centres?

Person with phone checking watch

7 Strategies for Improving Call Centre Average Handle Time

Abstract clock background - time concept

How to Reduce AHT in Contact Centres

KPI and graphs on digital background with the words top cx kpis

Top 10 Customer Experience (CX) KPIs

how often do you think that the notes agents take don't tell the story well enough?

Are Agent Notes Capturing the Full Story?

Darts on target should you remove aht video cover

Should You Remove Average Handling Time (AHT) as an Agent Target?

Speed Up AHT Cover

How Can You Speed Up Average Handling Time?

Average Handling Time concept with hands holding clock

What Is Average Handling Time and How Do You Measure It?

Increasing AHT to Help Improve FCR

Increasing AHT to Help Improve FCR

Safely lower concept with bungee jumper

How to Safely Lower Average Handling Time

exploding clock

What Is Average Handling Time (AHT)?

formula board

AHT Baselining Through Time & Motion Study

Composite of Wall Clock and Calculator

AHT Glide Path (Learning Curve) Calculation

Wooden figures of people under black magnifying glass on yellow background

9 Important Team Leader KPIs

Girl with abacus on a cyan background

How to Work Out How Many Staff You Need in a Contact Centre

10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre

10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre

A picture of reducing average handling time (AHT)

49 Tips for Reducing Average Handling Time (AHT)

A yellow clock face is in the corner, against a blue background

What Is Wrap Time and How Can I Reduce It?

A photo of someone holding a sand timer

How to Reduce Hold Time in Your Contact Centre

A picture of a stopwatch marked at 20 seconds

How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT)

What Is After Call Work (ACW) and How Can It Be Improved?

10 Things They Won’t Tell You About Live Chat