Articles - Average Handling Time (AHT)

how often do you think that the notes agents take don't tell the story well enough?

Are Agent Notes Capturing the Full Story?

Darts on target should you remove aht video cover

509

Should You Remove Average Handling Time (AHT) as an Agent Target?

Speed Up AHT Cover

619

How Can You Speed Up Average Handling Time?

Average Handling Time concept with hands holding clock

536

What Is Average Handling Time and How Do You Measure It?

Increasing AHT to Help Improve FCR

184

Increasing AHT to Help Improve FCR

Safely lower concept with bungee jumper

1,697

How to Safely Lower Average Handling Time

exploding clock

536

What Is Average Handling Time (AHT)?

formula board

654

AHT Baselining Through Time & Motion Study

Composite of Wall Clock and Calculator

2,659

AHT Glide Path (Learning Curve) Calculation

Wooden figures of people under black magnifying glass on yellow background

29,784

9 Important Team Leader KPIs

Girl with abacus on a cyan background

309,853

How to Work Out How Many Staff You Need in a Contact Centre

10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre

196

10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre

A picture of reducing average handling time (AHT)

269,021

49 Tips for Reducing Average Handling Time (AHT)

A yellow clock face is in the corner, against a blue background

35,614

What Is Wrap Time and How Can I Reduce It?

A photo of someone holding a sand timer

5,301

How to Reduce Hold Time in Your Contact Centre

A picture of a stopwatch marked at 20 seconds

11,793

How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT)

61,235

What Is After Call Work (ACW) and How Can It Be Improved?

13,759

10 Things They Won’t Tell You About Live Chat

8,755

Customer Psychology: The Key to Better Contact Centre Conversations

4,721

How to Stop Advisors Rushing Through Calls at the End of Their Shifts

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

186,286

What Are the Industry Standards for Call Centre Metrics?

6,160

Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

6,513

Contact Centre Metrics: Are You Measuring the Right Things?

Average Handling Time (AHT) formula

272,554

How to Measure Average Handling Time (AHT)