According to our poll, the majority of contact centres measure employee engagement once every year.
However, the time span varied considerably with some contact centres, 2%, measuring advisor engagement once a week.
Poll – “How often do you measure Employee Engagement?” – answers
Every Year – 34%
Every 3-6 Months – 25%
Every Month – 16%
Every Week – 2%
We don’t measure it – 23%
Source: Call Centre Helper Webinar Poll – Webinar: Best Practices in Improving Call Centre Performance Sample size – 102 Date: June 2015
Author: Megan Jones
Published On: 8th Dec 2015 - Last modified: 18th Feb 2020
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