Employee Engagement is Most Commonly Measured Once a Year 411 Filed under - Archived Content, Employee Engagement According to our poll, the majority of contact centres measure employee engagement once every year. However, the time span varied considerably with some contact centres, 2%, measuring advisor engagement once a week. Poll – “How often do you measure Employee Engagement?” – answers Every Year – 34% Every 3-6 Months – 25% Every Month – 16% Every Week – 2% We don’t measure it – 23% Source: Call Centre Helper Webinar Poll – Webinar: Best Practices in Improving Call Centre Performance Sample size – 102 Date: June 2015 Author: Megan Jones Published On: 8th Dec 2015 - Last modified: 18th Feb 2020 Read more about - Archived Content, Employee Engagement Related Reports White Paper: Five Secrets of Top Performing Contact Centres eBook: Measure What Matters - Employee Satisfaction White Paper: How Contact Centres Can Become Employers of Choice eBook: Hit Business Goals, Engage Agents, and Delight Customers Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter