Employee Engagement is Most Commonly Measured Once a Year

According to our poll, the majority of contact centres measure employee engagement once every year.

However, the time span varied considerably with some contact centres, 2%, measuring advisor engagement once a week.

Poll – “How often do you measure Employee Engagement?” – answers

Every Year – 34%
Every 3-6 Months – 25%
Every Month – 16%
Every Week – 2%
We don’t measure it – 23%

Source: Call Centre Helper Webinar Poll – Webinar: Best Practices in Improving Call Centre Performance     Sample size – 102     Date: June 2015