Less than 2% of Interactions Evaluated for Quality Purposes 520 Filed under - Archived Content Majority of contact centres evaluate only one percent or less of their interactions for quality purposes. Poll – “What percentage of the interactions that your Contact Centre(s) handle are evaluated for quality purposes?” – answers One percent or less – 35% One or two percent – 33% Between two and five percent – 14% Between five and ten percent – 9% More than ten percent – 9% Source: Call Centre Helper Webinar Poll – Webinar: Revolutionising Quality Monitoring with Interaction Analytics Sample size – 113 Date: September 2016 Author: Megan Jones Published On: 4th Nov 2016 - Last modified: 23rd Sep 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter