Contact Centre Research

38% of Industry Professionals Have NEVER Called Their Own Contact Centre

Published On: 15th Jul 2016 08:00 - Modified: 19th Jan 2026

Nearly two fifths of industry professionals have never phoned their own contact centre, with a further 19% admitting that it had been over a year since they did so.

Nevertheless, 16% did say that they had done so in the last week and another 19% had done so in the last month, perhaps doing so to keep the agents in their contact centre on red alert.

Poll – “When did you last phone your own Contact Centre?” – answers

Past Week – 16%
Past Month – 19%
Past Year – 8%
Some time ago – 19%
Never – 38%

Source: Call Centre Helper Webinar Poll – Webinar: 10 Ways to Exceed Your Customers’ Expectations Sample size – 79 Date: June 2016

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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38% of Industry Professionals Have NEVER Called Their Own Contact Centre

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