38% of Industry Professionals Have NEVER Called Their Own Contact Centre Related Articles 15 Things You Should Never Say to a Customer 21 Industry Professionals Share Their Favourite Leadership Advice What Behaviours Do Customer Experience Professionals Display? Five Phrases a Call Centre Manager Should Never Use 606 Filed under - Contact Centre Research, Polls Nearly two fifths of industry professionals have never phoned their own contact centre, with a further 19% admitting that it had been over a year since they did so. Nevertheless, 16% did say that they had done so in the last week and another 19% had done so in the last month, perhaps doing so to keep the agents in their contact centre on red alert. Poll – “When did you last phone your own Contact Centre?” – answers Past Week – 16% Past Month – 19% Past Year – 8% Some time ago – 19% Never – 38% Source: Call Centre Helper Webinar Poll – Webinar: 10 Ways to Exceed Your Customers’ Expectations Sample size – 79 Date: June 2016 Author: Megan Jones Published On: 15th Jul 2016 - Last modified: 26th Oct 2021 Read more about - Contact Centre Research, Polls Recommended Articles 15 Things You Should Never Say to a Customer 21 Industry Professionals Share Their Favourite Leadership Advice What Behaviours Do Customer Experience Professionals Display? Five Phrases a Call Centre Manager Should Never Use Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter