38% of Industry Professionals Have NEVER Called Their Own Contact Centre

574

Nearly two fifths of industry professionals have never phoned their own contact centre, with a further 19% admitting that it had been over a year since they did so.

Nevertheless, 16% did say that they had done so in the last week and another 19% had done so in the last month, perhaps doing so to keep the agents in their contact centre on red alert.

Poll – “When did you last phone your own Contact Centre?” – answers

Past Week – 16%
Past Month – 19%
Past Year – 8%
Some time ago – 19%
Never – 38%

Source: Call Centre Helper Webinar Poll – Webinar: 10 Ways to Exceed Your Customers’ Expectations     Sample size – 79      Date: June 2016

Author: Megan Jones

Published On: 15th Jul 2016 - Last modified: 26th Oct 2021
Read more about - Contact Centre Research,

Follow Us on LinkedIn

Recommended Articles

Call Centre Etiquette What Not to Say
Call Centre Etiquette: 15 Things You Should Never Say to a Customer
A picture of paper planes
21 Industry Professionals Share Their Favourite Leadership Advice
AI Powered Contact Centre
Why an AI-Powered Contact Centre Will Never Replace Human Agents
How to Forecast With Limited Data