38% of Industry Professionals Have NEVER Called Their Own Contact Centre

Nearly two fifths of industry professionals have never phoned their own contact centre, with a further 19% admitting that it had been over a year since they did so.

Nevertheless, 16% did say that they had done so in the last week and another 19% had done so in the last month, perhaps doing so to keep the agents in their contact centre on red alert.

Poll – “When did you last phone your own Contact Centre?” – answers

Past Week – 16%
Past Month – 19%
Past Year – 8%
Some time ago – 19%
Never – 38%

Source: Call Centre Helper Webinar Poll – Webinar: 10 Ways to Exceed Your Customers’ Expectations     Sample size – 79      Date: June 2016