Four out of every five of those in the contact centre industry have never been offered voice training, according to the results of our poll. Indeed, only a meager 19% have been given the chance to partake in such coaching, with one percent not being able to provide an answer.
Poll – “Have you Ever Been Offered Voice Training?” – answers
Don’t know 1%
Source: Call Centre Helper Website Webinar Poll – Make an Impact with your Voice Sample size – 140 Date: May 2012