80% of Contact Centre Professionals Have Never Been Offered Voice Training Related Articles 50 Call Centre Training Tips Words and Phrases an Advisor Should NEVER Say to an Angry Customer Call Centre Etiquette: 15 Things You Should Never Say to a Customer Forecasting Using Calls Offered 5,133 Filed under - Contact Centre Research, Polls, Training Four out of every five of those in the contact centre industry have never been offered voice training, according to the results of our poll. Indeed, only a meagre 19% have been given the chance to partake in such coaching, with one percent not being able to provide an answer. Poll – “Have you Ever Been Offered Voice Training?” – answers Yes 19% No 80% Don’t know 1% Source: Call Centre Helper Website Webinar Poll – Make an Impact with your Voice Sample size – 140 Date: May 2012 Author: Jo Robinson Published On: 29th Sep 2012 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Polls, Training Recommended Articles 50 Call Centre Training Tips Words and Phrases an Advisor Should NEVER Say to an Angry Customer Call Centre Etiquette: 15 Things You Should Never Say to a Customer Forecasting Using Calls Offered Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter