80% of Contact Centre Professionals Have Never Been Offered Voice Training



Four out of every five of those in the contact centre industry have never been offered voice training, according to the results of our poll. Indeed, only a meagre 19% have been given the chance to partake in such coaching, with one percent not being able to provide an answer.

Poll – “Have you Ever Been Offered Voice Training?” – answers

Yes 19%
No 80%
Don’t know 1%

Source: Call Centre Helper Website Webinar Poll – Make an Impact with your Voice    Sample size – 140    Date: May 2012

Published On: 29th Sep 2012 - Last modified: 25th Oct 2021
Read more about - Contact Centre Research, ,

Recommended Articles

50 Call Centre Training Tips
SMART Training - Changing the Perception of Contact Centre Coaching
How Do I… Make Time for Agent Training?
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.