80% of Contact Centre Professionals Have Never Been Offered Voice Training


Four out of every five of those in the contact centre industry have never been offered voice training, according to the results of our poll. Indeed, only a meagre 19% have been given the chance to partake in such coaching, with one percent not being able to provide an answer.

Poll – “Have you Ever Been Offered Voice Training?” – answers

Yes 19%
No 80%
Don’t know 1%

Source: Call Centre Helper Website Webinar Poll – Make an Impact with your Voice    Sample size – 140    Date: May 2012

Author: Jo Robinson

Published On: 29th Sep 2012 - Last modified: 25th Oct 2021
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