80% of Contact Centre Professionals Have Never Been Offered Voice Training

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Four out of every five of those in the contact centre industry have never been offered voice training, according to the results of our poll. Indeed, only a meagre 19% have been given the chance to partake in such coaching, with one percent not being able to provide an answer.

Poll – “Have you Ever Been Offered Voice Training?” – answers

Yes 19%
No 80%
Don’t know 1%

Source: Call Centre Helper Website Webinar Poll – Make an Impact with your Voice    Sample size – 140    Date: May 2012

Author: Jo Robinson

Published On: 29th Sep 2012 - Last modified: 25th Oct 2021
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