80% of Contact Centre Professionals Have Never Been Offered Voice Training

Have-you-ever-been-offered-voice-training
5,133

Four out of every five of those in the contact centre industry have never been offered voice training, according to the results of our poll. Indeed, only a meagre 19% have been given the chance to partake in such coaching, with one percent not being able to provide an answer.

Poll – “Have you Ever Been Offered Voice Training?” – answers

Yes 19%
No 80%
Don’t know 1%

Source: Call Centre Helper Website Webinar Poll – Make an Impact with your Voice    Sample size – 140    Date: May 2012

Author: Jo Robinson

Published On: 29th Sep 2012 - Last modified: 25th Oct 2021
Read more about - Contact Centre Research, ,

Follow Us on LinkedIn

Recommended Articles

training course meeting
50 Call Centre Training Tips
Words and Phrases an Advisor Should NEVER Say to an Angry Customer
Call Centre Etiquette What Not to Say
Call Centre Etiquette: 15 Things You Should Never Say to a Customer
crystal ball
Forecasting Using Calls Offered