35% of Contact Centres have not Installed New CRM in the past 5 Years 445 Filed under - Archived Content, Customer Relationship Management (CRM), Polls 29% of contact centres have invested in a new CRM System in the last 6 months. Poll – When did you last invest in a brand new CRM System? – answers In the last 6 months – 29% In the last year (I think) – 11% Over 1 year ago – 11% Over 2 years ago – 14% At least 5 years ago – 35% Source: Call Centre Helper Website Poll – Sample size – 136 Date: Jan 2016 Author: Megan Jones Published On: 9th Mar 2016 - Last modified: 18th Sep 2019 Read more about - Archived Content, Customer Relationship Management (CRM), Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter