35% of Contact Centres have not Installed New CRM in the past 5 Years

29% of contact centres have invested in a new CRM System in the last 6 months.

Poll – When did you last invest in a brand new CRM System? – answers

In the last 6 months – 29%
In the last year (I think) – 11%
Over 1 year ago – 11%
Over 2 years ago – 14%
At least 5 years ago – 35%

Source: Call Centre Helper Website Poll – Sample size – 136 Date: Jan 2016