Articles - Customer Relationship Management (CRM)

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6,269

Call Centre Software: What Should You Be Looking Out For?

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2,262

What Is Stopping You From Creating Great Customer Relationships?

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8,389

What is an ACD in the Call Centre?

2,308

How Do I Integrate Contact Centre Technology With My CRM System?

2,632

10 Ideas for Increasing Your Understanding of the Customer

360 loop

9,997

What is a 360 Degree View of the Customer?

4,119

13 Predictions for the Future of CRM Systems

5,098

10 Best Practice Ideas to Improve Your CRM System

6,183

What Is a CRM System and How Can It Improve Contact Centre Performance?

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9,067

What is Customer Relationship Management (CRM)?

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8,070

7 Signs Your CRM System Is Outdated

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4,195

How to Choose the Right Technology for Your Call Centre

1,275

Is CXM the New CRM?

A graph depicting "Which CRM system do you use" 12% - Microsoft CRM Dynamics, 1% - Netsuite, 15% - Oracle, 9% - Salesforce, 6% - Right Now, 3% - Sugar CRM, 14% - SAP, 15% - In house, and 25% - Other

2,257

Contact Centres are Using a Wide Range of CRM Systems

4,492

The future of CRM

4,587

CRM Solution helps Severn Trent to recover £3 million in unpaid bills