Articles - Customer Relationship Management (CRM)

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5,680

Call Centre Software: What Should You Be Looking Out For?

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1,880

What Is Stopping You From Creating Great Customer Relationships?

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6,982

What is an ACD in the Call Centre?

2,111

How Do I Integrate Contact Centre Technology With My CRM System?

2,425

10 Ideas for Increasing Your Understanding of the Customer

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9,789

What is a 360 Degree View of the Customer?

3,997

13 Predictions for the Future of CRM Systems

4,821

10 Best Practice Ideas to Improve Your CRM System

5,811

What Is a CRM System and How Can It Improve Contact Centre Performance?

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8,900

What is Customer Relationship Management (CRM)?

8,024

7 Signs Your CRM System Is Outdated

4,119

How to Choose the Right Technology for Your Call Centre

1,210

Is CXM the New CRM?

A graph depicting "Which CRM system do you use" 12% - Microsoft CRM Dynamics, 1% - Netsuite, 15% - Oracle, 9% - Salesforce, 6% - Right Now, 3% - Sugar CRM, 14% - SAP, 15% - In house, and 25% - Other

2,204

Contact Centres are Using a Wide Range of CRM Systems

4,422

The future of CRM

4,555

CRM Solution helps Severn Trent to recover £3 million in unpaid bills