The Leading Contact Centre Magazine

Articles about Customer Relationship Management (CRM)

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What Is an ACD and How Is It Used in the Contact Centre?

860

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How Do I Integrate Contact Centre Technology With My CRM System?

773

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10 Ideas for Increasing Your Understanding of the Customer

1,207

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Contact Centre Jargon and Terminologies

193,159

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360 Degree View of the Customer

6,496

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13 Predictions for the Future of CRM Systems

2,511

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10 Best Practice Ideas to Improve Your CRM System

2,017

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What Is a CRM System and How Can It Improve Contact Centre Performance?

2,594

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Customer Relationship Management (CRM)

7,500

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Over Half of Contact Centre Professionals Don’t Know Their Customer Lifetime Value

220

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7 Signs Your CRM System Is Outdated

6,999

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Listening to Customers is the Best Way to Understand Why Are Customers Contacting You

541

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35% of Contact Centres have not Installed New CRM in the past 5 Years

179

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How to Choose the Right Technology for Your Call Centre

3,246

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CRM Systems are Used to Measure Repeat Contacts by Almost Half of Contact Centres

579

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Is CXM the New CRM?

723

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The Majority of Contact Centres Don’t Integrate Their IVR and CRM

1,012

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How to avoid F is for Photo

427

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Only 57% of Contact Centres Revise Their Website FAQs At Least Once a Year

244

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Contact Centres are Using a Wide Range of CRM Systems

1,842

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