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Articles - Customer Relationship Management (CRM)

Browse our selection of insights on CRM systems to streamline workflows and enhance customer interactions.

Refund concept with hand holding money

How to Handle Customer Refunds Without Compromising CX

Leading CRM Providers to Consider in 2024

Leading CRM Providers to Consider in 2024

SFA Technology Value Matrix 2024

Who Leads the SFA CRM Space in 2024?

Whats happening with CRM today?

CRM Today: How the Best Contact Centres Are Using CRM

Nucleus Research CRM Technology Value Matrix 2023

Who Leads the CRM Space?

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The Difference Between a CEM Platform and a CRM Platform

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Call Centre Software: What Should You Be Looking Out For?

A man holds his hand in disgust

What Is Stopping You From Creating Great Customer Relationships?

Happy smiling positive woman showing looking on the speech bubble

What is an ACD in the Call Centre?

How Do I Integrate Contact Centre Technology With My CRM System?

10 Ideas for Increasing Your Understanding of the Customer

360 loop

What is a 360 Degree View of the Customer?

13 Predictions for the Future of CRM Systems

10 Best Practice Ideas to Improve Your CRM System

What Is a CRM System and How Can It Improve Contact Centre Performance?

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What is Customer Relationship Management (CRM)?

old phones

7 Signs Your CRM System Is Outdated

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How to Choose the Right Technology for Your Call Centre

A graph depicting "Which CRM system do you use" 12% - Microsoft CRM Dynamics, 1% - Netsuite, 15% - Oracle, 9% - Salesforce, 6% - Right Now, 3% - Sugar CRM, 14% - SAP, 15% - In house, and 25% - Other

Contact Centres are Using a Wide Range of CRM Systems

The future of CRM

CRM Solution helps Severn Trent to recover £3 million in unpaid bills

Peopleware WFM Benchmarking Report box

Editor's Pick

Thumbnail 10 Ways to Make Customers Feel More Valued

10 Ways to Make Customers Feel More Valued

Thumbnail 10 Ways to Create More Confident Agents

10 Ways to Create More Confident Agents

Thumbnail How to Deal With Angry Customers

How to Deal With Angry Customers

Thumbnail How to Make the Best Use of Coaching Time

How to Make the Best Use of Coaching Time

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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