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Articles - Customer Relationship Management (CRM)
CRM Today: How the Best Contact Centres Are Using CRM
Who Leads the CRM Space?
7 Things to Consider When Buying a Customer Management Tool
The Difference Between a CEM Platform and a CRM Platform
Call Centre Software: What Should You Be Looking Out For?
What Is Stopping You From Creating Great Customer Relationships?
What is an ACD in the Call Centre?
How Do I Integrate Contact Centre Technology With My CRM System?
10 Ideas for Increasing Your Understanding of the Customer
What is a 360 Degree View of the Customer?
13 Predictions for the Future of CRM Systems
10 Best Practice Ideas to Improve Your CRM System
What Is a CRM System and How Can It Improve Contact Centre Performance?
What is Customer Relationship Management (CRM)?
7 Signs Your CRM System Is Outdated
How to Choose the Right Technology for Your Call Centre
Is CXM the New CRM?
Contact Centres are Using a Wide Range of CRM Systems
The future of CRM
CRM Solution helps Severn Trent to recover £3 million in unpaid bills
How to Turn a Bad Agent Into a Good Agent
The Top 5 Agent Performance Metrics
7 Ways Technology Can Help Exceed Service Level Targets
5 Soft Skills Every Agent Needs Before Taking Their First Call
eBook: The Impact of AI on the Contact Centre
eBook: How Customers Can Lead Your Business Transformation in 2024
CCW Conference & Trade Show
Mon 26 Feb 2024
Train & Retain: How to Boost Retention With Effective Training – Webinar
Tue 27 Feb 2024
Customer Experience Research 101
Seven Steps to Reshape Self-Service With CES
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?