The Leading Contact Centre Magazine

Articles about Customer Relationship Management (CRM)

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What Is an ACD and How Is It Used in the Contact Centre?

1,102

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How Do I Integrate Contact Centre Technology With My CRM System?

883

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10 Ideas for Increasing Your Understanding of the Customer

1,305

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Contact Centre Jargon and Terminologies

198,637

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360 Degree View of the Customer

6,608

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13 Predictions for the Future of CRM Systems

2,601

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10 Best Practice Ideas to Improve Your CRM System

2,137

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What Is a CRM System and How Can It Improve Contact Centre Performance?

2,726

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Customer Relationship Management (CRM)

7,582

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Over Half of Contact Centre Professionals Don’t Know Their Customer Lifetime Value

225

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7 Signs Your CRM System Is Outdated

7,062

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Listening to Customers is the Best Way to Understand Why Are Customers Contacting You

557

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35% of Contact Centres have not Installed New CRM in the past 5 Years

190

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How to Choose the Right Technology for Your Call Centre

3,301

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CRM Systems are Used to Measure Repeat Contacts by Almost Half of Contact Centres

595

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Is CXM the New CRM?

771

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The Majority of Contact Centres Don’t Integrate Their IVR and CRM

1,029

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How to avoid F is for Photo

440

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Only 57% of Contact Centres Revise Their Website FAQs At Least Once a Year

251

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Contact Centres are Using a Wide Range of CRM Systems

1,876

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