Articles about Customer Relationship Management (CRM)

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4,959

Call Centre Software: What Should You Be Looking Out For?

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1,534

What Is Stopping You From Creating Great Customer Relationships?

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5,785

What is an ACD in the Call Centre?

1,928

How Do I Integrate Contact Centre Technology With My CRM System?

2,180

10 Ideas for Increasing Your Understanding of the Customer

312,408

Contact Centre Jargon and Terminologies

9,312

360 Degree View of the Customer

3,870

13 Predictions for the Future of CRM Systems

4,519

10 Best Practice Ideas to Improve Your CRM System

5,451

What Is a CRM System and How Can It Improve Contact Centre Performance?

8,618

Customer Relationship Management (CRM)

7,978

7 Signs Your CRM System Is Outdated

4,036

How to Choose the Right Technology for Your Call Centre

1,161

Is CXM the New CRM?

A graph depicting "Which CRM system do you use" 12% - Microsoft CRM Dynamics, 1% - Netsuite, 15% - Oracle, 9% - Salesforce, 6% - Right Now, 3% - Sugar CRM, 14% - SAP, 15% - In house, and 25% - Other

2,163

Contact Centres are Using a Wide Range of CRM Systems

4,381

The future of CRM

4,529

CRM Solution helps Severn Trent to recover £3 million in unpaid bills