Contact Centres Have a Poor View of Speech Recognition Technology 523 Filed under - Archived Content, Polls, Speech Recognition Only 11% of the contact centres we questioned in our poll are currently using Speech Recognition Technology, but the more damning statistic we have found is that seven out of that 11% found the technology to be unreliable. However, 50% of participants did admit that the technology may have some potential in the future, with only 28% stipulating that they would never use it. Poll – What do you think of Speech Recognition Technology in your Contact Centre? – answers We use it, it’s great – 4% We use it, it’s un-reliable – 7% We are planning to use it – 11% It may have some potential in the future – 50% We would never use it – 28% Source: Call Centre Helper Webinar Poll – Webinar: 30 NEW Contact Centre Tips Sample size – 111 Date: May 2015 Author: Megan Jones Published On: 23rd Oct 2015 - Last modified: 18th Sep 2019 Read more about - Archived Content, Polls, Speech Recognition Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter