Articles - Speech Recognition

A photo of someone using speech recognition on their phone

1,726

What Is Speech Recognition Software and How Is It Being Used by Contact Centres?

letters spelling IVR

7,849

What Is an IVR and How Can It Benefit the Contact Centre?

9,300

Contact centres hang up on speech recognition

coloured petrol pumps

3,856

The best places to use voice self-service

11,033

Word Spotting vs. Phonetic Search vs Speech Recognition

35,800

28 Hot Tips to Improve your IVR

14,071

Time to get rid of your IVR (or at least fix it)

80,981

The Top Five Uses of Speech Recognition Technology

5,541

What to look for when buying speech recognition technology