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Articles - Speech Recognition

Find and explore a range of content on speech recognition technology in contact centres to improve efficiency and automate routine tasks.

A photo of someone using speech recognition on their phone

What Is Speech Recognition Software and How Is It Being Used by Contact Centres?

letters spelling IVR

What Is an IVR and How Can It Benefit the Contact Centre?

Contact centres hang up on speech recognition

Word Spotting vs. Phonetic Search vs Speech Recognition

28 Hot Tips to Improve your IVR

Time to get rid of your IVR (or at least fix it)

The Top Five Uses of Speech Recognition Technology

What to look for when buying speech recognition technology

Assembled A New Vision in WFM June 2025 box

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