The Leading Contact Centre Magazine

Articles about Speech Recognition

What Is an IVR and How Can It Benefit the Contact Centre?

803

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Contact Centre Jargon and Terminologies

185,198

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Contact Centres Have a Poor View of Speech Recognition Technology

338

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Contact centres hang up on speech recognition

8,029

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coloured petrol pumps

The best places to use voice self-service

3,518

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Word Spotting vs. Phonetic Search vs Speech Recognition

9,008

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28 Hot Tips to Improve your IVR

32,368

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Time to get rid of your IVR (or at least fix it)

13,622

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The Top Five Uses of Speech Recognition Technology

75,524

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What to look for when buying speech recognition technology

5,025

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