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Articles about Speech Recognition
CallMiner Improves Speech Recognition
82
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Contact Centres Have a Poor View of Speech Recognition Technology
291
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Contact centres hang up on speech recognition
7,717
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The best places to use voice self-service
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Word Spotting vs. Phonetic Search vs Speech Recognition
8,475
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28 Hot Tips to improve your IVR
31,218
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Time to get rid of your IVR (or at least fix it)
13,533
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The Top Five Uses of Speech Recognition Technology
68,195
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What to look for when buying speech recognition technology
4,894
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Don't do ANYTHING until you have done these 10 things!
Learn Why Customers Contact
Involve Agents in Strategy
Fix 3 Common Process Problems
Make Customer Feedback Visible
Train your Team Leaders Well
Stop the Obsession with Efficiency
Stop Firefighting - Start Planning
Write the Business Case
Give Agents the Right Tools
Create a Positive Culture
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