Poll – What gets in the way of you delivering a good customer experience?

During our webinar “5 great ways to improve customer satisfaction” our audience were asked “What gets in the way of you delivering a good customer experience?”

Answers

(multiple answers allowed)

Too busy (e.g. flooded with calls)    44%
Measurement gets in the way    20%
Agent engagement    33%
Broken processes    58%
Problems in the rest of the company    39%

Source: Call Centre Helper website webinar poll    Sample size – 85     Date: January 2013

Here is a link to the Webinar: 5 great ways to improve customer satisfaction