Scheduling Time is the Greatest Problem Surrounding Multi-Skilled Agents 2,118 Filed under - Archived Content, Polls Almost half (48%) of contact centre professionals believe that the greatest problem they face with multi-skilling is the time it takes to schedule them. According top our poll, other prevailing problems involved inaccurate results (38%), staff buy-in (37%) and difficulties with spreadsheets (34%). Poll ‘What problems do you face with multi-skilling?’ – answers 34% – Difficult to do on a spreadsheet 38% – Inaccurate results 23% – Synching data with the phone system 37% – Staff buy-in 48% – Time taken to generate schedules Source: Call Centre Helper website webinar poll: Forecasting and planning a multi-skilled workforce Sample size – 151 Date: February 2013 Author: Jo Robinson Published On: 4th Jun 2013 - Last modified: 18th Sep 2019 Read more about - Archived Content, Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter