According to our poll, 51% contact centres have difficulties with the management of dialler data, making it the most common outbound dialling issue.
Other problems include motivating/incentivising staff (49%), getting more sales (39%), as well as blending inbound and outbound contacts.
Poll – “What problems do you face with outbound dialling?” – answers
- Ofcom rules – 18%
- Managing dialler data – 51%
- Blending inbound and outbound – 33%
- Motivating/incentivising staff – 49%
- Getting more sales – 39%
(Multiple answers were allowed during this poll, so the total does not add up to 100%.)
Source: Call Centre Helper webinar: Three ways to maximise outbound dialling Sample size – 88 Date: October 2012