Managing Dialler Data is the Most Common Outbound Dialling Problem


What-problems-do-you-face-with-outbound-dialling

According to our poll, 51% contact centres have difficulties with the management of dialler data, making it the most common outbound dialling issue.

Other problems include motivating/incentivising staff (49%), getting more sales (39%), as well as blending inbound and outbound contacts.

Poll – “What problems do you face with outbound dialling?” – answers

  • Ofcom rules – 18%
  • Managing dialler data – 51%
  • Blending inbound and outbound – 33%
  • Motivating/incentivising staff – 49%
  • Getting more sales – 39%

(Multiple answers were allowed during this poll, so the total does not add up to 100%.)

Source: Call Centre Helper webinar: Three ways to maximise outbound dialling     Sample size – 88     Date: October 2012

Published On: 17th Feb 2014 - Last modified: 2nd Jun 2017
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