Managing Dialler Data is the Most Common Outbound Dialling Problem

According to our poll, 51% contact centres have difficulties with the management of dialler data, making it the most common outbound dialling issue.

Other problems include motivating/incentivising staff (49%), getting more sales (39%), as well as blending inbound and outbound contacts.

Poll – “What problems do you face with outbound dialling?” – answers

• Ofcom rules – 18%
• Managing dialler data – 51%
• Blending inbound and outbound – 33%
• Motivating/incentivising staff – 49%
• Getting more sales – 39%

(Multiple answers were allowed during this poll, so the total does not add up to 100%.)

Source: Call Centre Helper webinar: Three ways to maximise outbound dialling     Sample size – 88     Date: October 2012