35% of Contact Centres Would Use Skype For Specialist Business Processes 398 Filed under - Archived Content, Contact Centre Processes, Live Chat, Polls According to our poll, 35% of contact centres would be likely to use the ability to interact face-to-face on Skype to help advisors demonstrate specialist business processes to customers. Furthermore, 34% also suggested that they would use the capability foe selling / show and tell purposes. Poll – “Where would you most likely use Skype in the contact centre?” answers As a general voice line – 39% Selling / Show and Tell – 34% Specialist business process – 35% General customer service – 59% Competitive Advantage – 29% (Multiple answers were allowed during this poll, so the total does not add up to 100%.) Source: Call Centre Helper webinar: Skype and the Contact Centre Sample size – 192 Date: March 2014 For more information about contact centre processes, read an Introduction to Contact Centre Processes and How to Better Introduce New Contact Centre Processes. Author: Jo Robinson Published On: 18th Jul 2014 - Last modified: 18th Sep 2019 Read more about - Archived Content, Contact Centre Processes, Live Chat, Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter