Recorded Webinar: Skype and the Contact Centre Related Articles Definition: Contact Centre Jargon and Terminologies Recorded Webinar: Performance Management - Best Practices for Agents, Leaders and Managers Top 10 Contact Centre Software and Technology Recorded Webinar: How to Simplify Customer Journeys 1,657 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys Skype is going to be the latest channel to hit the contact centre. Many people have already done away with their home phones and have moved across to using Skype for their personal calls. But the contact centre has been slow to catch on. Topics Discussed The growth of Skype Broadband and Webcams Skype integration into the contact centre Voice and video integration Integrating Skype with Microsoft Lync Show and tell – Using Skype to resolve customer issues Your chance to share your own ideas Panellists Simon Foot Ember Services Stefan Captijn Genesys Guillaume Calot Genesys Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Jo Robinson Published On: 18th Mar 2014 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys Recommended Articles Contact Centre Jargon and Terminologies Recorded Webinar: Performance Management - Best Practices for Agents, Leaders and Managers Top 10 Contact Centre Software and Technology Recorded Webinar: How to Simplify Customer Journeys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter