Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Skype and the Contact Centre

Published On: 18th Mar 2014 10:18

Skype is going to be the latest channel to hit the contact centre. Many people have already done away with their home phones and have moved across to using Skype for their personal calls.

But the contact centre has been slow to catch on.

Topics Discussed

The growth of Skype
Broadband and Webcams
Skype integration into the contact centre

Voice and video integration
Integrating Skype with Microsoft Lync
Show and tell – Using Skype to resolve customer issues
Your chance to share your own ideas

Panellists

Simon Foot

Ember Services

Stefan Captijn

Genesys

Guillaume Calot

Genesys

Jonty Pearce

Call Centre Helper

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Recorded Webinar: Skype and the Contact Centre

Topics Discussed

Panellists

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