Recorded Webinar: Skype and the Contact Centre

Skype is going to be the latest channel to hit the contact centre. Many people have already done away with their home phones and have moved across to using Skype for their personal calls. But the contact centre has been slow to catch on.

Topics Discussed

• The growth of Skype
• Broadband and Webcams
• Skype integration into the contact centre

• Voice and video integration
• Integrating Skype with Microsoft Lync
• Show and tell - Using Skype to resolve customer issues
• Your chance to share your own ideas

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Genesys