Skype is going to be the latest channel to hit the contact centre. Many people have already done away with their home phones and have moved across to using Skype for their personal calls.
But the contact centre has been slow to catch on.
Topics Discussed
- The growth of Skype
- Broadband and Webcams
- Skype integration into the contact centre
- Voice and video integration
- Integrating Skype with Microsoft Lync
- Show and tell – Using Skype to resolve customer issues
- Your chance to share your own ideas
Panellists

Simon Foot
Ember Services

Stefan Captijn
Genesys

Guillaume Calot
Genesys

Jonty Pearce
Call Centre Helper

This webinar was brought to you by Call Centre Helper and is sponsored by Genesys