Recorded Webinar: Skype and the Contact Centre

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Skype is going to be the latest channel to hit the contact centre. Many people have already done away with their home phones and have moved across to using Skype for their personal calls.

But the contact centre has been slow to catch on.

Topics Discussed

  • The growth of Skype
  • Broadband and Webcams
  • Skype integration into the contact centre
  • Voice and video integration
  • Integrating Skype with Microsoft Lync
  • Show and tell – Using Skype to resolve customer issues
  • Your chance to share your own ideas

Panellists

Simon Foot - Headshot
Simon Foot
Ember Services

Stefan Captijn - Headshot
Stefan Captijn
Genesys

Guillaume Calot - Headshot
Guillaume Calot
Genesys

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Jo Robinson

Published On: 18th Mar 2014 - Last modified: 28th Feb 2023
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