Topics Discussed
- The growth of Skype
- Broadband and Webcams
- Skype integration into the contact centre
- Voice and video integration
- Integrating Skype with Microsoft Lync
- Show and tell - Using Skype to resolve customer issues
- Your chance to share your own ideas
Panellists

Simon Foot
Ember Services

Stefan Captijn
Genesys

Guillaume Calot
Genesys

Jonty Pearce
Call Centre Helper
