Music is the Most Appealing Thing to Listen to While “On Hold” 1,727 Filed under - Archived Content, Music on Hold, Polls The contact centre professionals who responded to our poll generally believed that music was the most appealing sound to listen to whilst customers are queuing. Indeed this was the most selected option with 38% of the vote, whilst “Music / Promo mix” (24%) and the “Radio” (18%) were also popular options. Poll – “Whilst waiting ‘On Hold’ – Which of the following would you say appeals to callers the most?” – answers • Music – 38% • Company Promos – 11% • Music / Promo mix – 24% • Radio – 18% • Branded Talk Radio – 7% Source: Call Centre and Contact Centre Community LinkedIn Group poll Sample size – 54 Date: July 2012 Author: Jo Robinson Published On: 20th Mar 2013 - Last modified: 18th Sep 2019 Read more about - Archived Content, Music on Hold, Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter