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Articles - Music on Hold

Discover our range of materials on selecting and managing music on hold, to enhance customer experiences during wait times.

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How to Reduce Hold Time in Your Contact Centre

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How to Write the Best IVR Messages – With Examples

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Is Your Music on Hold Turning Off Your Customers?

How to Bring Down Your Call-Abandon Rates

Seven music on-hold tracks to avoid

What is the best voice to use for on-hold messages?

What Customers Really Think of Music on Hold

Making the most of those on hold moments

What to look for when buying – on-hold music and/or messaging

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Making call announcements work for your business

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Editor's Pick

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How to Make Team Huddles More Engaging

Thumbnail 10 Quick Wins for Cheering Up Your Agents

10 Quick Wins for Cheering Up Your Agents

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What Are Intelligent Contact Centres Doing Right Now?

Thumbnail 15 Ideas We Heard at Costa Coffee’s Contact Centre

15 Ideas We Heard at Costa Coffee’s Contact Centre

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Latest Resources

A Comprehensive Guide to Modern Outsourcing

A Comprehensive Guide to Modern Outsourcing

eBook: 7 Stories of Flexible Victory Over High Call Volumes

eBook: 7 Stories of Flexible Victory Over High Call Volumes

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Upcoming Events

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2025 Next Customer Experience Summit

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Wins from Nassau Financial Group – Webinar

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Cloud vs. On-Premise Contact Centres

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Everything You Need to Know About AI and Virtual Assistants

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How to Setup a Call Centre from Scratch – The Checklist

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