The Leading Contact Centre Magazine

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Articles about Music on Hold

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How to Reduce Hold Time in Your Contact Centre

1,855

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How to Write the Best IVR Messages – With Examples

2,818

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Is Your Music on Hold Turning Off Your Customers?

5,152

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What-music-on-hold-do-you-have-today

Nearly 40% of Contact Centres Play Classical Music in the Queue

431

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How to Bring Down Your Call-Abandon Rates

31,697

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on-hold

Music is the Most Appealing Thing to Listen to While “On Hold”

1,599

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Personalise the music on hold that you play

2,156

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Seven music on-hold tracks to avoid

7,362

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What is the best voice to use for on-hold messages?

14,178

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What Customers Really Think of Music on Hold

39,626

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Making the most of those on hold moments

4,018

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What to look for when buying – on-hold music and/or messaging

6,949

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Making call announcements work for your business

4,882

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