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Articles - Hold-Music

Discover our range of materials on selecting and managing music on hold, to enhance customer experiences during wait times.

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How to Reduce Hold Time in Your Contact Centre

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How to Write the Best IVR Messages – With Examples

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Is Your Music on Hold Turning Off Your Customers?

How to Bring Down Your Call-Abandon Rates

Seven music on-hold tracks to avoid

What is the best voice to use for on-hold messages?

What Customers Really Think of Music on Hold

Making the most of those on hold moments

What to look for when buying – on-hold music and/or messaging

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Making call announcements work for your business

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Editor's Pick

Thumbnail 10 Quick Wins to Help Agents Recover From a Tough Day

10 Quick Wins to Help Agents Recover From a Tough Day

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Ways to Reduce Friction Between Agents Working on Different Channels

Thumbnail 7 Things Creative Team Leaders Do Better Than the Rest

7 Things Creative Team Leaders Do Better Than the Rest

Thumbnail How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

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Latest Resources

The Inner Circle Guide to Agentic AI

The Inner Circle Guide to Agentic AI

Report: How AI-Powered Contact Centers can Transform Healthcare Outcomes

Report: How AI-Powered Contact Centers can Transform Healthcare Outcomes

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Upcoming Events

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Transforming Engagement With Proactive Insights: The Checkatrade Story – Webinar

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The Customer Show

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AI for the Experience Economy – How to Deliver the Next Level of Experience

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What Is Agentic AI? Understanding the Next Leap Forward

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When Is It OK to Hang-Up on a Customer?

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How to Setup a Call Centre from Scratch – The Checklist

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