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Articles - Music on Hold

Discover our range of materials on selecting and managing music on hold, to enhance customer experiences during wait times.

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How to Reduce Hold Time in Your Contact Centre

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How to Write the Best IVR Messages – With Examples

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Is Your Music on Hold Turning Off Your Customers?

How to Bring Down Your Call-Abandon Rates

Seven music on-hold tracks to avoid

What is the best voice to use for on-hold messages?

What Customers Really Think of Music on Hold

Making the most of those on hold moments

What to look for when buying – on-hold music and/or messaging

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Making call announcements work for your business

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Editor's Pick

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How to Practice Patience in Customer Service

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The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

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Latest Resources

White Paper: Why Customer Satisfaction Is Your Most Valuable Asset

White Paper: Why Customer Satisfaction Is Your Most Valuable Asset

White Paper: How To Drive Contact Centre Effectiveness and ROI

White Paper: How To Drive Contact Centre Effectiveness and ROI

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Upcoming Events

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NiCE Interactions 2025 International – London

thumbnail advert promoting event Webinar: Customer Feedback Tactics You Can’t Overlook

Webinar: Customer Feedback Tactics You Can’t Overlook

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How to Build a Customer Journey Framework

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How to Future-Proof Your WFM System for Long-Term ROI

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Featured Articles

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Welcome Calls: A Simple Way to Increase Customer Satisfaction

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15 Clarifying Questions For Customer Service

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When Is It OK to Hang-Up on a Customer?

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How to Setup a Call Centre from Scratch – The Checklist

Popular Pages

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The Top 25 Positive Words and Phrases for Customer Service

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Contact Centre Dashboard Excel Template – FREE Download

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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