Articles - Music on Hold

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The Art of Choosing the On-Hold Music in Your Contact Centre

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How to Reduce Hold Time in Your Contact Centre

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How to Write the Best IVR Messages – With Examples

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Is Your Music on Hold Turning Off Your Customers?

How to Bring Down Your Call-Abandon Rates

Seven music on-hold tracks to avoid

What is the best voice to use for on-hold messages?

What Customers Really Think of Music on Hold

Making the most of those on hold moments

What to look for when buying – on-hold music and/or messaging

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Making call announcements work for your business