Video Has Not Had an Immediate Impact on the Contact Centre Industry

According to our poll, video hasn’t had an instant impact on most contact centres, with 60% admitting that they do not use the channel and have no plans to do so.

Poll – “Is Your Contact Centre Using Video?” – answers

Yes, we’ve been using it for over a year – 14%
Yes, but we’re only just finding our feet – 3%
No, but we’re looking into it – 24%
No, and we aren’t planning to – 60%

Source: Call Centre Helper website reader poll     Votes: 109     Started: 28 Jan 2014