Video Has Not Had an Immediate Impact on the Contact Centre Industry


According to our poll, video hasn’t had an instant impact on most contact centres, with 60% admitting that they do not use the channel and have no plans to do so.

Poll – “Is Your Contact Centre Using Video?” – answers

Yes, we’ve been using it for over a year – 14%
Yes, but we’re only just finding our feet – 3%
No, but we’re looking into it – 24%
No, and we aren’t planning to – 60%

Source: Call Centre Helper website reader poll     Votes: 109     Started: 28 Jan 2014

Published On: 20th Aug 2014 - Last modified: 18th Sep 2019
Read more about - Industry Insights, ,


Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.