Report: The State of Agent Experience and Engagement in Today’s Contact Centres Filed under - Archived Content, NICE CXone Contact centre leaders know that an effective agent experience strategy and program are essential to providing quality customer service. But what are contact centres doing to increase agent satisfaction and improve engagement? And what could they be doing better? NICE inContact teamed with ICMI to answer just that. Get insight on strategies to improve both the employee and customer experience, such as appropriate investment in improved technologies for customer interaction, communication, and workforce management. Report sponsored by: NICE inContact Click here to download your copy of the Report Author: Jo Robinson Published On: 16th Mar 2020 - Last modified: 14th Apr 2020 Read more about - Archived Content, NICE CXone Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations Recorded Webinar: Treating Vulnerable Customers Fairly Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter