Resource: Navigating the Fog of Multichannel Data 149 Filed under - Archived Content, Scorebuddy As chat, email and social media channels grow, measuring quality and performance has never been more important. This article looks at what multichannel means for the contact centre, where the valuable data lies and how to access it. Report written by: Scorebuddy Author: Jo Robinson Published On: 22nd Nov 2016 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Scorebuddy Related Reports eBook: 9 Practical Ways to Use Generative AI for Contact Centers eBook: Improving Customer Experience and NPS Through Quality Assessment eBook: Understanding Call Center Quality Assurance Frameworks eBook: If Your Contact Center Uses Spreadsheets Read This Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter