Rethinking Customer Experience Post-Pandemic

Rethinking Customer Experience Post-Pandemic: The role of cloud, digital and data in delivering brilliant CX

The last 18 months have intensified the focus on customer experience (CX) and accelerated the adoption of cloud technology. So how do companies leverage these applications and bring together cloud, CX, digital and data to deliver against their CX strategy?

On the day:

• Hear about the critical role Genesys Cloud plays in developing customer empathy, personalisation and brilliant service delivery.
• See Genesys Cloud in action: an interactive demo showcasing the latest developments in AI, digital channels and employee engagement.
• Hear first-hand from two organisations on their CX transformation journeys – the challenges and lessons learnt on the way.
• The Genesys & Microsoft stack – our team of experts talk about the advantage of linking Genesys Cloud with Microsoft Teams, Microsoft Dynamics and Microsoft Power Platform.

Register here for a complimentary ticket:

Date: Thursday 25th November
Time: 9.15am – 12.30pm

Venue: Imperial War Museum, London, SE1 6HZ

Agenda

9.15am: Tea & Coffee
9.30am: Welcome
9.40am: Genesys Keynote: the role Genesys Cloud plays in developing customer empathy, personalisation and brilliant service delivery.
10.00am: The Digital Era: ‘See it in action: Genesys Cloud demo’
10.20am: CX Transformation Story: Customer casestudy
10.35am: CX Transformation Story: Customer casestudy
10.55am: Break
11.15am: The power of integrating Genesys Cloud with the Microsoft stack:
Linking the front and back office for a more seamless customer experience: Genesys Cloud and Microsoft Teams
Empowering agents with CRM: Genesys Cloud and Microsoft Dynamics 365.
It’s all about data: Genesys Cloud with Power BI, Power Automate and Power Agent.
12pm: Panel discussion – your questions answered
12.30pm: Lunch & tour of the latest exhibits at the Imperial War Museum