The
Award Winning
Contact Centre Magazine
Translate
Home
Articles
Editor's Pick
Life
Customer Experience
Employee Engagement
Metrics
Planning
Quality
Skills
Technology
Tips
Explore
Webinars
Upcoming Webinars
Recorded Webinars
Resources
Reports
Directory
Podcasts
Surveys
Newsletter
Tips
Jonty's Tips
Hints & tips
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
QA Template
Jargon Glossary
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Case Studies
Videos
Events
Forum
Advertise
Advertise
Media Pack
About Us
Articles about 8×8
Previous
Next
54% of Small and Medium-Sized Business Employees Believe Communication Is Key
Read more...
First Call Resolution: The Power of Getting It Right the First Time
64
Read more...
30 Contact Centre Predictions for 2021
4,399
Read more...
5 Ideal Employee Perks for Your Remote Workforce
79
Read more...
17 New Ways to Improve Schedule Adherence in the Contact Centre
767
Read more...
Future-Proof Call Centre Continuity Against the Unknown
51
Read more...
Are Your Digital Workplace Tools Empowering or Distracting?
53
Read more...
Slater and Gordon Deploys New Communications Platform
79
Read more...
How Are Customer Expectations Changing and What Does That Mean for Us?
892
Read more...
How Enhanced Caller Information Can Deliver Superior Customer Service
72
Read more...
Latest reports
Whitepaper: Speech Analytics Mythbusters
Whitepaper: How to Set Up a More Productive Remote Workspace
Previous
Next
Latest Resources
Whitepaper: Powering the Contact Center of the Future
Whitepaper: Making Customer Service a More Human Experience
Upcoming Webinars
Webinar
Webinar: The Secrets of WFM
Register Now
Webinar
Webinar: 5 Sure-Fire Quality Monitoring Techniques
Register Now
Latest From the Forum
Forum
Jonty Pearce |
13 hours ago
Call capacity and Answered call ratio computa...
Forum
Jonty Pearce |
13 hours ago
Email Software needed
Forum
Jonty Pearce |
13 hours ago
Number of Agents 0 for incoming volume below 0.6
Forum
François JOUANDET |
2 days ago
Customer feedback process
Directory
View our full directory
Popular Pages
The Top 25 Words to Describe Yourself on Your CV
Top 25 Positive Words, Phrases and Empathy Statements
The Top 100 Excellent Customer Service Quotes
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
18 Empathy Statements That Help Improve Customer-Agent Rapport
Editors Pick
10 Experts Share Their Favourite Advice on Call Centre Metrics
Making Your Customer Service Writing Simple, Friendly and Personal
20 Tried and Tested Tips to Improve First Call Resolution (FCR)
50 Call Centre Best Practices
Hot Tools
Online
Erlang Calculator
Download
Erlang C Calculator Excel Including Shrinkage
Download
Free Call Monitoring and Coaching Form
Download
Monthly Forecasting Excel Spreadsheet Template
Online
Multi-Channel Contact Centre Calculator Tool – Phone Email Chat
Latest Insights
Exit Interview Questions for Call Centre Employees
What Is Customer Analytics?
Upcoming Events
Mar
4
IPI Cloud AI webinar
Mar
9
Building a Cloud-First Approach to the Modern Contact Centre Experience – Webinar
Latest News
Building Society Turns to the Cloud
Sabio Listed in The Sunday Times HSBC International Track 200