Articles - Ben Booth

Ben Booth is the Co-Founder and CEO of MaxContact. With over 20 years’ experience helping businesses across multiple industries, his experience has helped him consult and guide businesses with their customer engagement strategies.

Connect with Ben on LinkedIn

Next
RECENT
POPULAR
Quick Wins to Improve Your C-Sat Scores
2025 Predictions with hanging year on celebratory background
Contact Centre Predictions for 2025
Person looking thoughtful with question marks
10 Questions to Ask When Buying Your Next CCaaS Solution
Person scolding robots
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
Motivation and engagement concept with hands high fiving in the sun
How to Motivate Staff and Drive Employee Engagement
City lights on world map. Europe. Elements of this image are furnished by NASA
Gartner’s Magic Quadrant – Where Are All the European Players?
What should you put in a customer vision statement
What Should You Put in a Customer Service Vision Statement?
Hand holding magnifying glass over speech bubble
Top 10 Use Cases for Speech Analytics
A lightbulb on coloured background with code - technology and innovation concept
Technology to Make Managing a Contact Centre Easier
Phone and down arrow - drive down repeat contacts concept
Seeing Double? 10 Ways to Drive Down Repeat Contacts
A red cog being placed among other cogs acting as the keystone
23 Key Processes Call Centre Automation Can Simplify
Blurred contact centre employees at desks
Need to Reduce Call Transfers? Try These Approaches
Giving flowers as a gesture of goodwill
18 Goodwill Gestures to Build Better Employee Relationships
Empowerment concept with five people in nature at sunset
New Ways to Empower Agents in 2025
AI in customer service concept with a robot in headphones coming out of a laptop
Our Top Use Cases for AI in Customer Service
Call centre agents working with technology
What Are the Key Call Centre Technologies?
Video Image: What Is Average Handling Time and How Do You Measure It?
Two Types AHT and How to Measure Them
Old typewriter and laptop on table on yellow background. Concept of technology progress. Old vs new
17 Signs Your Contact Centre Technology Is Ageing Badly
call centre agent with headset over neck looking upset
A New Survey Reveals Challenges for UK Contact Centres
Business Term with Climbing Chart / Graph - Forecast
Tips, Tools, and Techniques for Contact Centre Forecasting
Problems Facing Contact Centres Warning Sign
The Biggest Problems Facing Contact Centres Today
Numbers on a coloured background
The Best Metrics for Contact Centre Performance Tracking
Cost cutting concept with the word cost next to scissors
Top Ways Tech Can Help With Cutting Contact Centre Costs
What's next with omnichannel with tablet and contact icons
Move Over Omnichannel… What’s Coming Next?
 
Next