Articles - Alex McConville

Alex McConville is a contact centre leader, enthusiast, and self-proclaimed geek.

He started his journey on the phones selling gas and electric 15 years ago in a BPO environment. Since then, he has led operations in various well-established BPOs. More recently, Alex co-founded ALPerformance, a contact centre consultancy that helps businesses get the most from their tech, people, and processes.

As part of his role, he has spent the last few years pioneering remote working and cutting-edge contact centre telephony, which he loves! In his spare time, he writes a LinkedIn blog aptly named Diary of a Call Centre Manager.

Connect with Alex on LinkedIn

A group of office workers chatting at desks
Hit the Ground Running! How to Help Your Agents Be Shift Ready
A headshot of a customer service representative furstrated
The Secret to Dealing With Awkward Customers
Person with notepad at laptop - remote coaching concept
The Secrets to Coaching Remotely
What I've Learned from Running a Contact Centre - building a stronger team culture Alex McConville
How to Build a Stronger Team Culture – Using These Proven Techniques
Start and end concept with two hands holding a phone
The Best Ways to Start and End a Customer Conversation – With Example Phrases