Articles - Alex Stenton-Hibbert

Alex Stenton-Hibbert has worked at business systems for over 10 years, currently serving as an Account Director for CX Transformation.

He specialises in workforce optimisation, cloud contact centre, process automation, AI and Compliance Technology.

Connect with Alex on LinkedIn

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How to Raise the Profile of Your Contact Centre
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17 Smart Ways to Refresh Your Homeworking Strategy
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Waiting Time: What Is Best for Your Customers?
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18 Characteristics of Great Customer Service
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8 Useful Customer Journey Mapping Tools and Techniques
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Performance Management Best Practices