Articles - Case Studies

Working together

67

Case Study: Comdata and Eaglemoss in the UK

Breakfast on a bed in a hotel room

537

Case Study: HotelBeds Tackles the Challenges of a Global Pandemic

The green figure of a person unites other people around him.

122

Case Study: Delivering Outstanding Customer Experience Using Google

Happy person looking into shopping bags

57

Case Study: Wowcher Gives Customers the WOW Factor

Saint bernard puppy with three little kittens

97

Case Study: RSPCA Builds a Modern Customer Experience

Person drawing graph line with points highlighted

255

Case Study: Playvox Solution Cuts Daily Variance in Half

Person with a laptop and phone with internet icons in front

130

Case Study: Zain Jordan Improves Customer Service

Closeup pharmacist hand holding medicine box in pharmacy drugstore.

213

Case Study: Pharmacy2U Provides Cost-Effective Customer Support

Cozy street with tables of cafe in Paris

100

Case Study: Côte Is Delivering Exquisite Customer Service

Mailbox and mail

62

Case Study: How Post Office Ltd. Levelled Up Its Customer Service

Theatre concept with the white plastic masks on gold fabric

69

Case Study: Marlowe Theatre Provide Outstanding Service

stack of magazines

70

Case Study: Managing the Customer Journey for Eaglemoss

Red key button with a shopping cart on a computer keyboard

3 Key Insights From DCG’s Digital Shift

A laptop on a pink background with business icons above it

Case Study: Citation Is Making All the Difference

Tooth, health, dentistry objects on blue background

Case Study: Delta Dental Strategically Improves Customer Service

A fashion designer stylish stand and working with color textile samples

53

Case Study: TechStyle Provides Connected Employee Experience

A person working from home

Case Study: How PAR Technology Uses UC Integration

Panoramic view of a row of electricity pylons in the countryside with dozens of other pylons in the distance.

67

Case Study: Valda Energy’s Efficient Customer Service

a large crowd of people in the shape of a big and small fish

Case Study: Littlefish Achieves 95% Satisfaction Rate

Gas Flame

189

Case Study: Seamless Front and Back Office

A picture of someone rocketing up into the sky

113

Case Study: Fintech Firm Increases Agent Productivity by 30%

Fax Machine

Case Study – The Complexities of the Simple Fax

A picture of a clock and a calendar

277

Case Study: SeatGeek Improves Its Forecasting and Scheduling

A picture of someone staring at a big brain

Case Study: Delta Dental Washington Implement a New Knowledge Base