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Articles about Case Studies

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Case Study: Sutherland Improve Remote Performance Management

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Case Study: Moving 800 Call Centre Staff to Remote Working

72

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Case Study: Enrich Increase Customer Loyalty and Sales

95

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Case Study: How Essilor BBGR Switched to Remote Working

122

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Case Study: Club Med

76

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Case Study: Mayo County Council Increase Agent Efficiency

154

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A picture of sketched business icons and a coffee cup with the words - time for training

Case Study: Contact Centre Reduces Training Time by 50%

176

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Case Study: Medavie Blue Cross Decrease Call Escalations by 40%

56

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Case Study: NB Power Improve and Speed-Up Their Induction Training

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Case Study: Contact Centre Reduces Average Handle Time by 12%

109

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