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Articles about Case Studies

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Case Study: Club Med

66

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Case Study: Mayo County Council Increase Agent Efficiency

151

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Case Study: Contact Centre Reduces Training Time by 50%

162

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Case Study: Medavie Blue Cross Decrease Call Escalations by 40%

63

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Case Study: NB Power Improve and Speed-Up Their Induction Training

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Case Study: Contact Centre Reduces Average Handle Time by 12%

105

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Case Study: RFP Reducing Contact Centre Training Time by Over 90%

111

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Case Study: Comdata Implements a New Virtual Desktop Solution

51

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Case Study: How Flogas Improved Contact Centre Efficiency

128

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Case Study: Hillarys Embarks on a Digital Transformation Journey

131

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