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Articles about Case Studies

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Case Study: EE Reduce Contact Centre Attrition and Absence Levels

298

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Case Study: Global Manufacturer Reduces Contact Centre Costs

65

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Case Study: Contact Centre Improves Customer Satisfaction With AI

189

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Case Study: European Tax Agency Implements a Virtual Assistant

891

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Case Study: Urban Massage Integrates With Salesforce

78

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Case Study: Slater Gordon Solutions Motor Improves CSat, NPS and More

357

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Case Study: How Nottingham City Homes Moved to the Cloud

147

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Case Study: Webhelp Nordic Drives International Growth

349

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Case Study: Which? Exceeds Monthly Net Promoter Score Targets

228

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Case Study: Carlson Rezidor Hotel Group Personalises Its Customer Service

308

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Case Study: Gaming Company Answers 90% of Chats in 10 Seconds

188

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Case Study: How PhotoBox Enhanced its Customer Experience

315

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Case Study: GBG’s Successful Global Voice of the Customer Programme

512

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Spotlight on… Local Council Contact Centres

2,670

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Call Recording Case Studies

12,862

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18 Workforce Management Case Studies

28,504

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Speech Analytics Case Studies

9,743

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