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Articles about Case Studies
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Case Study: EE Reduce Contact Centre Attrition and Absence Levels
298
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Case Study: Global Manufacturer Reduces Contact Centre Costs
65
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Case Study: Contact Centre Improves Customer Satisfaction With AI
189
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Case Study: European Tax Agency Implements a Virtual Assistant
891
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Case Study: Urban Massage Integrates With Salesforce
78
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Case Study: Slater Gordon Solutions Motor Improves CSat, NPS and More
357
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Case Study: How Nottingham City Homes Moved to the Cloud
147
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Case Study: Webhelp Nordic Drives International Growth
349
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Case Study: Which? Exceeds Monthly Net Promoter Score Targets
228
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Case Study: Carlson Rezidor Hotel Group Personalises Its Customer Service
308
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Case Study: Gaming Company Answers 90% of Chats in 10 Seconds
188
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Case Study: How PhotoBox Enhanced its Customer Experience
315
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Case Study: GBG’s Successful Global Voice of the Customer Programme
512
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Spotlight on… Local Council Contact Centres
2,670
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Call Recording Case Studies
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18 Workforce Management Case Studies
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Speech Analytics Case Studies
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