Articles - Case Studies

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Case Study: Wowcher Gives Customers the WOW Factor

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89

Case Study: RSPCA Builds a Modern Customer Experience

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247

Case Study: Playvox Solution Cuts Daily Variance in Half

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122

Case Study: Zain Jordan Improves Customer Service

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147

Case Study: Pharmacy2U Provides Cost-Effective Customer Support

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94

Case Study: Côte Is Delivering Exquisite Customer Service

Mailbox and mail

55

Case Study: How Post Office Ltd. Levelled Up Its Customer Service

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65

Case Study: Marlowe Theatre Provide Outstanding Service

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54

Case Study: Managing the Customer Journey for Eaglemoss

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3 Key Insights From DCG’s Digital Shift

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Case Study: Citation Is Making All the Difference

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Case Study: Delta Dental Strategically Improves Customer Service

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Case Study: TechStyle Provides Connected Employee Experience

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Case Study: How PAR Technology Uses UC Integration

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54

Case Study: Valda Energy’s Efficient Customer Service

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Case Study: Littlefish Achieves 95% Satisfaction Rate

Gas Flame

165

Case Study: Seamless Front and Back Office

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95

Case Study: Fintech Firm Increases Agent Productivity by 30%

Fax Machine

Case Study – The Complexities of the Simple Fax

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215

Case Study: SeatGeek Improves Its Forecasting and Scheduling

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Case Study: Delta Dental Washington Implement a New Knowledge Base

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142

Case Study: Freshly Builds New Quality Assurance Programme

335

Case Study: Adding WhatsApp to the Digital Channel Mix

A picture of medical staff using a laptop and tablet

76

Case Study: GE Healthcare Reduce Their Contact Centre Error Rate