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Articles - ChatGPT

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The Role of AI in a People-Centric Company

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14 Contact Centre Tools to Improve CX

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How to Use ChatGPT for Faster, More Empathetic Customer Support

how many contact centres are using chatgpt survey results

10% of Contact Centres Already Using ChatGPT – How Do You Compare?

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How Contact Centre AI Provides Better Customer Experiences

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A Primer on ChatGPT, LLMs, and Generative AI

ChatGPT concept with laptop and icons

GPT-4 and the Customer Service Agent of the Future

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Inside the AI Automation Revolution

Chat GPT and icons under magnifying glass

ChatGPT: What CX Leaders Need to Know

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Definition: What Is ChatGPT?

Red and green cubes with speech bubbles with ticks and crosses with the words can you trust chatgpt with your customers

Using ChatGPT in Customer Service

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How ChatGPT Will Change the Agent Role and CX

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Bringing Generative AI to Healthcare Through the Contact Centre

ChatGPT, artificial intelligence chatbot

The Role of ChatGPT in Call Centres

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Should Customer Service Leaders Fear ChatGPT?

Robot hand with the question what is the difference between chatgpt, llms and generative ai

The Difference Between ChatGPT, LLMs, and Generative AI

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What Is ChatGPT?

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What’s the Problem With ChatGPT in Contact Centres?

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GPT-4 and the Agent of the Future

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Introducing SmartScore Powered by ChatGPT

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A Primer on ChatGPT, LLMs, and Generative AI

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ChatGPT is Coming to Your Contact Centre

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ChatGPT Alone Can’t Deliver the Customer Service You Need

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Editor's Pick

Thumbnail Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Thumbnail 10 Ways to Be More Customer Centric

10 Ways to Be More Customer Centric

Thumbnail 21 Tips to Make Your Customers Feel Truly Valued

21 Tips to Make Your Customers Feel Truly Valued

Thumbnail Top 10 Use Cases for Speech Analytics

Top 10 Use Cases for Speech Analytics

Latest Resources

Report: The Inner Circle Guide to AI-Enabled Agent Assistance

Report: The Inner Circle Guide to AI-Enabled Agent Assistance

SPARK Matrix: Speech Analytics, Q1 2024 Report

SPARK Matrix: Speech Analytics, Q1 2024 Report

Upcoming Events

thumbnail advert promoting event Completing the Wellbeing Picture – Webinar

Completing the Wellbeing Picture – Webinar

Fri 19 Apr 2024

thumbnail advert promoting event Project Voice Annual Conference

Project Voice Annual Conference

Mon 22 Apr 2024

Latest Insights

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Three Bold Predictions for the Future of Customer Interactions in Contact Centres

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Now is the Time to Adapt and Embrace AI

Featured Articles

Thumbnail The Key Elements of a CX Lifecycle and Ways to Improve It

The Key Elements of a CX Lifecycle and Ways to Improve It

Thumbnail 21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

Thumbnail What is Attrition Rate and How to Calculate It

What is Attrition Rate and How to Calculate It

Thumbnail The Top 10 Call-Closing Statement Examples

The Top 10 Call-Closing Statement Examples

Popular Pages

Thumbnail The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day

The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day

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The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template

Contact Centre Dashboard Excel Template

Thumbnail Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?

Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?

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