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About Us
Articles - Consumer Duty
Browse our selection of insights on Consumer Duty in contact centres.
RECENT
POPULAR
6 Steps to Navigating Consumer Duty Closed Book Implementation
Are Call Centre Employees Equipped for Consumer Duty?
Webinar Recording: Treating Vulnerable Customers Fairly
How to Meet the Recent FCA Consumer Duty Requirements
Editor's Pick
How to Practice Patience in Customer Service
The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
Latest Resources
The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025
White Paper: The Latest Omnichannel Customer Service Trends
Upcoming Events
Conversational User Interfaces Conference 2025
Sabio CX Community Day: AI & Automation (Manchester)
Latest Blogs
Why Processes Are Vital to Achieving Business Goals
What Are Spam Contact Centre Calls and How Do You Avoid Them?
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
