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Articles - Consumer Duty

Browse our selection of insights on Consumer Duty in contact centres.

checklist and gavel with the words Navigating Consumer Duty Closed Book Implementation

6 Steps to Navigating Consumer Duty Closed Book Implementation

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Are Call Centre Employees Equipped for Consumer Duty?

Treating venerable customers fairly webinar featured image

Webinar Recording: Treating Vulnerable Customers Fairly

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How to Meet the Recent FCA Consumer Duty Requirements

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Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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