Webinar: Treating Vulnerable Customers Fairly

Every customer has the potential to become vulnerable – whether they have long-standing mental health problems, hit a financial rut and fall behind with their payments, or even suffer a bereavement. It could happen to anyone, at any time.

That’s why it’s so important that every agent knows how to spot the signs that they are dealing with a vulnerable customer. With the new Consumer Duty rules and guidance from the Financial Conduct Authority (FCA) just around the corner too, it’s never been more critical that your agents handle these interactions with confidence.

Don’t know where to start? Come along to this webinar to hear top training tips from the experts, as well as how the latest tech can help ensure that your agents are treating vulnerable customers fairly, every time.

Panellists

• Rachael Trickey, Call Centre Helper

You Will Learn…

• The timeline for adhering to the new FCA Consumer Duty guidance
• Training exercises and tips to help agents spot vulnerable customers more easily
• How to make sure agents give vulnerable customers a fair experience, every time
• The tools and technologies that can also help with adherence

This webinar is brought to you by Call Centre Helper and is sponsored by NICE