Webinar Recording: Treating Vulnerable Customers Fairly Related Articles How To Deal With Vulnerable Customers Supporting Vulnerable Customers in a Digital World How Signposting Helps Businesses to Support Vulnerable Customers How to Write to Vulnerable Customers 612 Filed under - Recorded Call Centre and Customer Experience Webinars, Consumer Duty, Helen Pettifer, NICE CXone This webinar shares top training tips from the experts, as well as how the latest tech can help ensure that your agents are treating vulnerable customers fairly, every time. Click here for the recording Agenda Introductions – Megan Jones, Call Centre Helper Helen Pettifer, Vulnerable Customer Trainer & Consultant Click here to view the slides Richard Bassett, VP Digital & Analytics, NICE International Click here to view the slides Topics to be discussed The timeline for adhering to the new FCA Consumer Duty guidance Training exercises and tips to help agents spot vulnerable customers more easily How to make sure agents give vulnerable customers a fair experience, every time The tools and technologies that can also help with adherence Top tips from the audience Winning tip – “Collate a library of best practice calls handling vulnerable customers. These are a really good training tool and bring to life the vulnerable customer for new starters.” thanks to Fiona Original Webinar date: 25th May 2023 Click here for the recording This webinar is brought to you by Call Centre Helper and is sponsored by NICE Register Now! Author: Rachael Trickey Published On: 8th Mar 2023 - Last modified: 4th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Consumer Duty, Helen Pettifer, NICE CXone Recommended Articles How To Deal With Vulnerable Customers Supporting Vulnerable Customers in a Digital World How Signposting Helps Businesses to Support Vulnerable Customers How to Write to Vulnerable Customers Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations Recorded Webinar: Treating Vulnerable Customers Fairly Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter