Recorded Call Centre and Customer Experience Webinars

Webinar Recording: Treating Vulnerable Customers Fairly

Published On: 8th Mar 2023 13:51

This webinar shares top training tips from the experts, as well as how the latest tech can help ensure that your agents are treating vulnerable customers fairly, every time.

Agenda

Introductions – Megan Jones, Call Centre Helper
Helen Pettifer, Vulnerable Customer Trainer & Consultant

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Richard Bassett, VP Digital & Analytics, NICE International

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About
NiCE

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

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Author: Rachael Trickey

Webinar Recording: Treating Vulnerable Customers Fairly

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