Articles - Customer Correspondence

Customer correspondence covers every written interaction between a business and its customers, from emails and letters to chat messages and follow-ups. This collection of expert insights, templates, and practical advice explores how to write clear, consistent, and customer-friendly correspondence that reflects your brand and improves service quality. Learn how to balance tone and professionalism, handle sensitive situations, and maintain compliance when communicating in writing. The resources also highlight techniques for training advisors to write effectively and deliver messages that strengthen customer confidence and trust.